The Post Traumatic Stress Disorder Care Team (PCT) Program Manager position is administratively within the Mental Health Service Line, with primary assignment to the PCT program. This person serves as the supervisor of the PCT Team, leading and supervising a multidisciplinary team of physicians, physician extenders, nurses, psychologists, social workers, and/or other staff members.

Duties

VA offers a comprehensive total rewards package: 2023 VHA Total Reward$ of a Social Worker Career Flyer.pdf Program Management (25%) The incumbent serves as the PCT program manager/supervisor and has delegated authority to oversee the day-to-day functioning for the PCT Program including the following: a. Fidelity to the recovery model and rehabilitation standards: The Supervisory LMFT is responsible for ensuring that the staff of the PCT program adheres to the principles and practices of the mental health recovery model. The incumbent will see to it that staff are trained in evidence-based recovery services and promote staff's implementation of these services within the PCT program. The incumbent will ensure that program services meet accreditation requirements and are compliant with regulatory and accountability standards such as those set forth by CARF and Joint Commission. b. Design, implementation, and evaluation procedures: The Supervisory LMFT will be responsible for overseeing the design, implementation, and evaluation of PCT services consistent with evidence-based best practices in psychiatric recovery and rehabilitation. Specifically, the incumbent will oversee the development of program activities, services, record-keeping, schedules, policies, evaluation procedures, marketing brochures, educational resources, etc. The incumbent will be responsible for initiating PCT goals and strategic plans and monitoring progress towards these ends. The incumbent will serve as the leader of the PCT treatment team and convene PCT staff meetings and other meetings to promote effective functioning of the PCT unit. c. Maintaining relationships: The Supervisory LMFT will be responsible for marketing the PCT program to other programs, departments, and stakeholders and develop/maintain relationships with service line and supervisory staff. The incumbent will seek to identify internal and external customer needs and sets forth procedures to meet these needs. d. Ensuring competency of staff: The Supervisory LMFT is responsible for identifying and monitoring the ongoing training needs of staff and making provisions for staff development and education. The incumbent will monitor the competency of staff, including state licensure and continuing education hours. The incumbent will complete staff performance evaluations, ensure that all staff adheres to professional standards and policy, and provide group and individual supervision to the multidisciplinary PCT team. e. Hiring of PCT staff: The Supervisory LMFT is responsible for leading efforts to recruit and hire PCT staff. The incumbent will be responsible for convening interview and selection committees. f. Quality assurance: The Supervisory LMFT will monitor the quality of services in the PCT program including factors such as efficiency, effectiveness, and timeliness. The incumbent will develop and monitor quality indicators and review workload data from encounters. The incumbent will track and modify as necessary staffing patterns and work assignments. The incumbent is also responsible for identifying gaps in the delivery of PCT services and taking corrective actions. Direct Patient Care (75%): The Supervisory LMFT will oversee the referral process to the PCT program. The incumbent will be responsible for answering consults, conducting intakes and assessment procedures, and referring veterans to other PCT staff for appropriate services. The PCT Program Manager provides functional assessment, triage, brief intervention, education and consultative services regarding a wide range of mental health and behavioral medicine concerns. The Supervisory Social Worker uses population-based practice management strategies and maintains competences in the following core domains. a. Documentation skills: 1) Writes clear concise notes, generally ½-1 page long, with explicit impression, recommendations and plan 2) Notes document curbside consultation results 3) Notes are completed within 24 hours b. Administration: 1) Serves on Medical Center or Healthcare System, VISN, and/or National VA committees or task forces, as endorsed by supervisors. 2) Participates in support of OBVAMC and Mental Health administrative and performance improvement activities, e.g., by taking on assigned projects and serving on committees. 3) Completes required clinical and administrative documentation in a timely manner and in accord with governing regulations. c. Academic/Teaching/Training: 1) Supervises students in accord with training program policies and accrediting agency requirements. 2) Provides staff and student didactic training and consultation as requested in content areas of scholarly and/or clinical expertise. d. Research / Program evaluation May participate in program evaluation and/or research activities. Work Schedule: 8:00am-4:30pm, Mon-Fri Telework: Available, Ad Hoc Only Virtual: This is not a virtual position. Functional Statement #: 000000

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education. Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the school of social work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to the CSWE website to verify if that social work degree meets the accreditation standards. Licensure. Licensed or certified to independently practice social work at an advanced level. Persons hired or reassigned to social worker positions in the GS-185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level. Current state requirements may be found on the OHRM website. English Language Proficiency. Social workers must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, chapter 3, section A, paragraph 3j, this part. If selected for this position, per VHA Directive 1177, you must possess current BCLS certification as you will provide direct clinical care to patients in this position.Applicants and individuals appointed on or after November 30, 1999, who have been licensed, registered, or certified (as applicable to such position) in more than one State and who had such license, registration, or certification revoked for professional misconduct, professional incompetence, or substandard care by any of those States, or voluntarily relinquished a license, registration or certification in any of those States after being notified in writing by that State of potential termination for professional misconduct, professional incompetence, or substandard care, are not eligible for appointment, unless the revoked or surrendered license, registration, or certification is restored to a full and unrestricted status. Grade Determinations: Senior Social Workers have experience that demonstrates possession of advanced practice skills and judgment. At least two years should be in an area of specialized social work practice. Senior social workers must be licensed or certified by a state at the advanced practice level which included an ASWB advanced generalist or clinical examination, unless they are grandfathered by the state in which they are licensed to practice at the advanced practice level (except for licenses issued in California, which administers its own clinical examination for advanced practice). Senior social workers may have certification or other post-masters training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship or equivalent supervised professional experience in a specialty. In addition, the candidate must demonstrate the professional KSAs in below. Demonstrated Knowledge, Skills, and Abilities 1. Advanced knowledge of and mastery of theories and modalities used in the specialized treatment of complex physical or mental illness. Ability to incorporate complex multiple causation in differential diagnosis and treatment of veteran patients, including making psychosocial and psychiatric diagnoses within approved clinical privileges or scope of practice. Ability to determine priority for services and providespecialized treatment services. 2. Advanced and expert skill in a range of specialized interventions and treatment modalities used in specialty treatment programs or with special patient populations. This includes individual, group, and/or family counseling or psychotherapy and advanced level psychosocial and/or case management interventions used in the treatment of veterans with polytraumatic injuries, spinal cord injuries, traumatic brain injuries, visual impairment, post-traumatic stress disorder, etc. 3. Advanced knowledge and expert skill in developing and implementing methods for measuring effectiveness of social work practice and services in the specialty area, utilizing outcome evaluations to improve treatment services. Ability to coordinate the delivery of specialized psychosocial services and programs. Ability to design system changes based on empirical findings. 4. Ability to provide subject matter consultation to colleagues and students on the psychosocial treatment of patients treated in the specialty area, rendering professional opinions based on experience and expertise and role modeling effective social work practice skills. Ability to teach and mentor staff and students in the specialty area of practice and to provide supervision for licensure or for specialty certifications. 5. Ability to expand clinical knowledge in the profession, demonstrating innovation in the creation of new models of psychosocial assessment or intervention to identify and address specialized clinical needs. Ability to write policies, procedures, and/or practice guidelines pertaining to the specialty population or specialty treatment program. References: VA Handbook 5005, Appendix G39. The full performance level of this vacancy is GS-12.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Contacts

• Address Overton Brooks VA Medical Center 510 East Stoner Avenue Shreveport, LA 71101 US
• Name: Devonia Hilton
• Phone: 910-644-0147
• Email: [email protected]