About the position: This position will be assigned to Arts & Crafts, ITT, and Auto Hobby, Kirtland AFB, NM. This position will be filled as a Regular Full Time employment category, guaranteed 35.0 hours per week. Regular Full Time employees may be eligible for benefits such as Medical/Dental, Group Life, 401(k), and AFNAF Retirement. Regular tour of duty for this position will be Monday-Friday 0730-1630. Occasional nights and weekends may be required for special functions or classes.

Duties

This position is responsible for overseeing Arts & Crafts, Auto Hobby, and Information, Tickets & Tour (ITT) operations. Arts & Crafts program consists of engraving, framing, ceramics, and other arts & crafts related programs. Auto Hobby provides self-help options for customers along with car care services. ITT provides resale tickets for customer purchase. Monitors personnel or contract staff to ensure that customer demands are being met in a cost-effective manner. Supervises personnel, verifies daily clean up, and safety inspections are performed. Conducts periodic surprise safety inspections and makes sure all safety equipment is available to all using Arts & Crafts shops and/or programs. Inspects for cleanliness and safety requirements on a periodic basis. Supervises employees and makes sure custom orders are being processed in a timely manner. Monitors shops for safety and cleanliness. Provides classes and self-directed activities. Publicizes classes and monitors all instructors contracted or direct staff. Ensures classroom space and supplies are available to effectively conduct classes. Monitors proper hazardous materials/waste collection, storage, and disposal. Attends base training and meetings pertaining to the latest updates on waste management and disposal. Pre-inspects facilities for compliance on a regular basis. Operates resale activities. Maintains the appropriate cost of goods on all resale items. Determines dead stock and takes appropriate action to rid the resale activity of "old" items. Surveys industry and customer base to determine needs and current trends are being well merchandised to effectively make a profit in the resale activity. Provides demonstrations of new materials and conducts classes to promote sales. Develops strategic and financial plans following Air Force guidance. Directs or performs special studies and analysis designed to resolve operational problems. Coordinates with base agencies; i.e., safety, civil engineers, and environment to resolve problems and program safety. Maintains a regular schedule of preventative maintenance and replacement of equipment and supplies. Develops/executes procedures to regularly evaluate program effectiveness and risk management. Ensures personnel are trained and able to promote safety to all customers and patrons using hazardous equipment. Does periodic safety checks of equipment, employees, and patrons. Ensures employees are acculturated to the Air Force base, unit, and activity mission. Provides employee training. Monitors personnel to ensure customer demands are met in a cost-effective manner. Assess resource requirements and determine staffing needs. Manages personnel in appropriate areas. Writes and evaluates personnel, position guides and descriptions. Develops operating goals in accordance with AF guidance which includes marketing and program plans on an annual basis. Uses survey data to obtain optimum programming and goals for each sector of the activity. Uses customer feedback and comment cards to develop annual surveys. Performs, evaluates, and interprets market analysis. Evaluates results of operations and takes corrective action. Seeks assistance from outside agencies when required to correct issues. Provides feedback to supervisors, employees, flight chiefs, and commander. Provides quality customer service. Positively interacts with all customers. Resolves customer complaints and problems, and informs flight chief of any major problems or concerns. Works with Resource Management Flight Chief to ensure resource protection and internal controls are monitored. Performs regular surprise cash counts and inventory audits as required. Ensures sufficient resources are available to meet requirements. Works directly for the Community Services Flight Chief. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12150219

Requirements

• This position requires the incumbent to complete a Tier 1 (T1) background investigation with favorable results.
• This position requires the incumbent to have a valid, current state driver's license, or the ability to obtain and maintain a valid state driver's license.
• This is a drug testing designated position. The incumbent is subject to random testing for drug use.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 10/06/2023 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Experience that demonstrates the ability to apply principles, methods, and techniques of planning recreational activities and an understanding of the interests of individuals or groups. Specialized: Planning, organizing, coordinating, supervising, instructing or evaluating community, outdoor, institutional, or other skills development programs. Experience demonstrating ability to serve in a leadership role to promote programs and activities of local, regional, and/or national recreational organizations. AND Education: Undergraduate or graduate major study of general recreation, or one of the appropriate fields of arts and crafts or at least 1 year experience equivalent to at least the GS-07/NF-III level.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address Kirtland Community Services Flight 377 FSS/FSMH, 1551 1st Street, Bldg 20350 Kirtland AFB, NM 87117-5661 US
• Name: Kirtland NAF HR Office
• Email: [email protected]