This position is located in the Department of Health and Human Services, Assistant Secretary for Planning and Evaluation, headquartered in Washington, District of Columbia. GS-12: $94,199 - $122,459 GS-13: $112,015 - $145,617

Duties

WHAT YOU'LL BE DOING DAY TO DAY As a Support Services Specialist, you will use your knowledge of and experience with the Assistant Secretary for Planning and Evaluation (ASPE) to optimize business results and customer experience by: Providing technical assistance and customer service to the organization to formulate recommendations for efficiency and quality improvement. Participating in administrative operations to determine the adequacy of present processes and procedures to improve organizational operations. Assisting the supervisor and other key officials in the timely completion of projects or activities of an urgent nature. Establishing and maintaining effective interpersonal relationships to coordinate field office administrative activities with the staff on a variety of support service elements; orchestrate protocol arrangements for visits, meetings and conferences; and provide effective advice and assistance on administrative matters.

Requirements

• U.S. Citizenship required
• Males born after December 31, 1959 must be registered or exempt from Selective Service - http://www.sss.gov
• Suitable for federal employment
• Meet time in grade restrictions by the closing date of the announcement
• Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. All information concerning qualifications is subject to investigation.
• Documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System.
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
• All qualification requirements must be met by the closing date.
• Financial disclosure statement may be required.
• Probationary (or trial) period may be required.

Qualifications

WHAT WE ARE LOOKING FOR Minimum Qualifications: For GS-12 Grade Level: Must have at least one year of specialized experience, equivalent to the GS-11 level in the Federal service performing ALL of the following: 1) Identifying problem areas, trends, deficiencies, and/or other similar factors affecting operations; 2) Providing general administrative support for an organization, such as maintaining, developing, and/or disseminating subject matter files, policies, and/or procedures; 3) Assisting with the development or revision of procedure training guides and/or standard operating procedures (SOPs); 4) Collaborating with work groups to further establish relationships with customers to reach organizational goals For GS-13 Grade Level: Must have at least one year of specialized experience, equivalent to the GS-12 level in the Federal service performing ALL of the following: 1) Engaging in on-going analysis of operational services to identify and report on patterns/trends and recommend solutions to increase efficiency and effectiveness; 2) Presenting findings, preparing and delivering briefings, and/or negotiating solutions; 3) Generating reports, executive summaries, or correspondence related to the analysis of the agency's policy and practice; 4) Collaborating with work groups to further establish relationships with customers to reach organizational goals. Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above. Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited. OPM Qualification General Policies Website

Contacts

• Address Assistant Secretary for Planning and Evaluation 200 Independence Avenue, SW Washington, DC 20201 US
• Name: SROC Help Desk
• Phone: -----
• Email: [email protected]