The primary purpose of this position is to provide management and supervision to the executive staff of the HRC and to Act in the absence of the Director, HRC. The incumbent has primary operational nationwide responsibility for HRC Contact Management (CM), Support Services (SS), National Call Center for Homeless Veterans (NCCHV), and Quality Management (QM) as well as the fiscal management of these programs.

Duties

Major duties include but are not limited to: Determine program goals and objectives, and develops short and long-range plans for achieving them, in conjunction with the overall plans of the MS consistent with the strategic planning process Oversee a comprehensive evaluation of program goals and objectives and makes necessary adjustments to improve delivery of assigned services; Establish local policy in such areas as program emphasis and operating guidelines; Administer a system for the development and communication of program policies and procedures in accordance with new or existing rules and regulations, and ensures adherence to them; Administer a management reporting system which provides appropriate data for decision making in such areas as: workforce planning, organizational improvements; changes in delegations of authority; position management; and coordination among the center's programs and services. Develop, with the participation of subordinate Deputy Associate Directors (DAD) and managers, fiscal year plans that meet the objectives of current and proposed programs; Develop a balanced financial plan designed to meet realistic needs of the facility and MS; makes important decisions substantially affecting economy of operations expenses without impairing assigned activities through management assessment, cost effective position management techniques, reorganization, methods improvements, and automation; Ensure that utilization of available resources is in line with plan or modified through recurring review; Allocate available resources to provide the best possible outcomes in line with established priorities; As the accountable official, obtains accomplishments from staff in effective utilization of resources as related to budget, manpower, equipment, contractual services, physical facility needs and FTE control; Protect integrity of the budget, position management, classification and other processes to ensure compliance with existing regulations; Take timely corrective action where delegated responsibilities are not being properly applied or executed. Prioritize major work efforts; Evaluate the performance of the management team; Give advice, counsel, or instruction; Interview and tentatively select candidates for key centralized positions, and recommending appointment, promotion of reassignment involving such positions; and Hear and resolve appropriate complaints and grievances, referring those to the Chief Operations Officer which cannot be resolved at the facility Work Schedule: Full-time, Monday-Friday, 7:00am - 3:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position is authorized for telework with 50 miles radius of a Member Services Health Resource Center location (please see locations). Remote: This is not a remote position. Position Description/PD#: Supervisory Administrative Services Manager (HRC Deputy Director)/PD007200 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/02/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1. Oversees a comprehensive evaluation of program goals and objectives and makes necessary adjustments to improve delivery of assigned services. 2. Administers a management reporting system which provides appropriate data for decision making in such areas as: workforce planning, organizational improvements, changes in delegations of authority, position management and coordination among the organization's programs and services. 3. Manages accountability relating to budget, manpower, equipment, contractual services, physical facility needs and FTE control. 4. Delegates authority and holds managers responsible for performance of programs and services under their supervision. 5. Develops fiscal year budgetary plans that meet the objectives of current and proposed programs. You will be rated on the following Competencies for this position: AccountabilityDecision MakingFinancial Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary, although some slight physical effort may be required for lifting or moving light items such as files, papers, or small boxes. No special physical demands. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VHA Member Services 3401 SW 21st St Bldg 9 Topeka, KS 66604 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]