The New Mexico VA Health Care System is currently recruiting for a Prosthetic Clerk located in a Veteran Health Administration (VHA) facility at the Prosthetics Service line in Albuquerque, NM. The incumbent serves as the Data Entry/Office Clerk in the Prosthetic and Sensory Aids Service(P&SAS) of the New Mexico Healthcare System. The incumbent will greet and screen visitors to the office in order to assist or direct them to the proper person/location.

Duties

Duties include but are not limited to the following: Greet and screens visitors to the office in order to assist or direct them to the proper person. Answer telephone calls from the P&SAS's main telephone line in a courteous and professional manner. Assist with telephone inquiries and/or directs patients to the appropriate staff member. Review and distributes electronic P&SAS consults to appropriate purchasing agent. Assist veterans by issuing them appropriate requested items available in stock. Post items issued from stock and completes the consult for services rendered in the P&SAS package. Receive/reviews and distributes in-coming mail to appropriate personnel. Incumbent assists purchasing agents with packaging and mailing of supplies to veteran's residence. Provide administration and clerical support to the P&SAS. Meets the needs of the customers while supporting VA missions. Communicate and treats customers i.e. veterans, their representatives, visitors, and all VA staff in a courteous, tactful, and respectful manner. Work Schedule: Permanent, Full Time, Monday - Friday; 8:00 AM to 4:30 PM Compressed/Flexible: No. Position is not suitable. Telework: This position is not authorized for telework. Virtual: This is not a virtual position. Position Description/PD#: Prosthetic Clerk/PD11520O Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not authorized. Permanent Change of Station (PCS): Not authorized. PCS Appraised Value Offer (AVO): Not authorized. Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/03/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: progressively responsible clerical, office, or other work that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. For example: Managing and organizing patient information, Performing administrative duties, and Providing customer service to patients in a medical care setting. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four (4) full years of education beyond high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR, Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages You will be rated on the following Competencies for this position: Attention to DetailClericalCustomer Service (Clerical/Technical)Database Administration Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Moderate walking is involved in collecting documentation/data needed to be recorded. Also, P&SAS storage room is located nearby in the same building so it would require some walking throughout the day. Some lifting and stretching in obtaining stock items, files, document, printer paper, office supplies. The greatest portion of this position is repetitive typing on a computer keyboard, and glare from the computer monitor. Incumbent when needed may be required to change ink cartridges in his/her printer, adding paper to the copier machine. Incumbent may be required to lift packages weighing up to 15 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Raymond G Murphy Department of Veterans Affairs Medical Center 1501 San Pedro Drive, Southeast Albuquerque, NM 87108 US
• Name: Cesar Ruiz Jimenez
• Phone: 310-478-3711
• Email: [email protected]