This position will support the Service Integration & Center Delivered Services Office. This office is responsible for integrating services between the various NASA Headquarters and Goddard Space Flight Center locations and the enterprise service teams. As a Service Integration Lead, you will perform analysis and oversight of contract task orders and work packages and will ensure continuity of IT support for newly transitioned work for several enterprise IT contracts.

Duties

Perform the duties of a Contracting Officer’s Representative (COR) or a Task Manager for contract task orders and work packages. Serve as primary communications interface with stakeholder organizations by providing guidance developing requirements, reviewing and approving invoices, obligating funding, and tracking funding. Perform analysis and management of task order and work package budgets and actual costs. Perform information management and data analytics, hybrid conferencing support, content management, and customer relationship management (CRM). Liaison between mission and mission support customers and Agency IT service providers. Partner with IT business relationship managers (BRMs) to discover and write technical/integration requirements based on stakeholder requirements. Oversee IT integration projects and initiatives for the HQ/GSFC OCIO.

Requirements

• Current Federal employees must meet qualifications, time in grade, and 90 days after competitive appointment requirements by the closing date of the announcement.
• Financial Disclosure, Drug Testing, and/or the Travel Requirements for this position may differ and be required based on the duty location/NASA Center requirements.
• If the individual selected is currently at the GS-14 grade level, they will be detailed at their current grade and step. If the individual is a current GS-13 they will be temporarily promoted to the GS-14 level.
• Position subject to pre-employment background investigation or higher level clearance. Investigation/Clearance may differ and be required based on the duties/location-NASA Center requirements.
• The location will be determined upon selection but must be at one of the locations indicated within the announcement.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level. Developing contract task orders and managing work packages, contract financials and invoices, and related data analysis; Serving as an Information Technology (IT) service and support liaison with executive and non-executive stakeholders; Partnering with enterprise service teams and programs; establishing a service integration process and structure with enterprise service teams; and analyzing the integration of services for recommended improvements. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job.

Education

This job does not have an education qualification requirement.

Contacts

• Address NASA Headquarters 300 E St SW Washington, DC 20546 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]