You will serve as an INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT) in the MY NAVY CAREER CENTER of the BUREAU OF NAVAL PERSONNEL (BUPERS).

Duties

You will Diagnose an organization's failed data management system. You will document results of a performance assessment to advise on findings. You will analyze network information to measure performance and system utilization. You will partner with system administrators to minimize system downtime. You will gather information technology (IT) supporting plans, designs, programming and engineering documentation for an IT program.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• This position is designated as a Cyber IT/Cybersecurity Workforce position. You must obtain and maintain the credentials as described in SECNAV M-5239.2 for specialty area Customer Service and Technical Support (DCWF Work Role Code 411).
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Maintaining hardware, software systems to ensure availability, reliability, and optimum performance; 2) Preparing documentation to transfer command plant property to contractor, in addition to collecting statistical data on contractor performance and delivery; 3) Assisting in maintaining problem tracking and resolution database and assists end users in interfacing with the vendor; and 4) Validating that delivery of services aligns with approved task orders. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Contacts

• Address PERS SUPPORT DET NAVSTA NORFOLK Personnel Support Detachment Norfolk, VA 23511 US
• Name: Department of Navy EIC
• Email: [email protected]