The incumbent is a motivated individual responsible for telehealth clinic scheduling, coordination, infectious disease clinical program assistance, and linkage to care for new and returning Veterans within the network of Infectious Disease telehealth clinics based at the main Tampa VA campus and the six Tampa VA affiliated CBOC's of Lakeland, Pasco, Lecanto, Zephyrhills, Riverview, and Brooksville.

Duties

Major Duties Include (but not limited to): Performs clerical, administrative and technical program support work for the service. Communicates effectively both verbally and in writing with individuals from a variety of backgrounds. Handles conflict and problems in dealing with customers, constructively and appropriately. Works both independently and as a member of a team. Types a variety of documents into final form, ensuring correct grammar, spelling, punctuation, format and style. Plans, organizes, and establishes priorities while meeting time constraints. Maintains an automated system of program-specific data to track suspense dates on project milestones, progress reports, funding accomplishments, compliance strategies, etc. Work Schedule: Monday - Friday 7:30am to 4:00pm Telework: This position MAY be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is NOT a virtual position. Position Description Title/PD#: Program Support Assistant (Telehealth)/PD044920 Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts, or driving an automobile, etc. No special physical demands are required to perform work.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-07 grade level: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: 1) Monitors telehealth services, supplies and equipment. 2) Experience scheduling Veteran appointments and managing consults. 3) Schedules meetings, transcribes minutes, gathers reports, and tracks actions for committees. 4) Utilizes a range of software applications (i.e., Word, Excel, Outlook, etc.) to prepare correspondence. 5) Maintains calendar of appointments of patients, meetings and conference calls. There is no educational substitution for the GS-07 level. Note: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational substitution at this grade level.

Contacts

• Address James A Haley Veterans Hospital 13000 Bruce B. Downs Boulevard Tampa, FL 33612 US
• Name: Michael Markham
• Phone: 254-661-3448
• Email: [email protected]