The employee will serve as a Medical Administration Specialist, at the Omaha VA Medical Center-VA Nebraska-Western Iowa HCS, in Omaha, NE. The Administrative Officer of the Day (AOD) represents the Medical Center Director in all administrative matters occurring when assigned to other than a normal tour of duty.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but may not be limited to the following: Resolves administrative matters and manages responsibilities independently. Provides administrative guidance and advice to clinical and/or administrative staff. Interprets rules, regulations, policies and procedures to make sound decisions. Identifies and analyzes problems or situations with a range of variables. Interacts effectively with a variety of individuals with tact and diplomacy. Communicates and treats customers in a courteous and respectful manner. Completes assigned projects, studies, narrative and statistical reports, reviews in a thorough, accurate and timely manner. Handles customer complaints in a constructive and professional manner. Displays knowledge of medical programs and the understanding of how the different hospital departments inter-relate. Handles and treats a wide variety of situations surrounding medical center and direct care of patients. Resolves administrative issues surrounding patient care, patient death, seriously ill patients, medical emergencies and cost recovery matters. Performs other duties as assigned. Work Schedule: This is a full-time position, with a 40-hour work week. Work Schedule varies throughout the week and various times of the day to include overnights, weekends and holidays (work hours may be further discussed during interview process). Recruitment & Relocation Incentives: Not authorized. Financial Disclosure Report: Not Required.

Requirements

Qualifications

SPECIALIZED EXPERIENCE: Applicants must possess at least one (1) year of specialized experience equivalent to the GS-7 level in the Federal service. This experience must have equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. Specialized experience includes: resolving administrative matters and managing responsibilities; providing administrative guidance and advice to clinical and/or administrative staff; interpreting rules, regulations, policies and procedures in order to make sound decisions; identifying and analyzing problems; and interacting effectively with a variety of individuals. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE (TRANSCRIPT REQUIRED) - Applicants must possess at least 2 full years of progressively higher-level graduate education or master's or equivalent graduate degree or LL.B. or J.D., if related. This education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. OR COMBINATION OF EDUCATION AND EXPERIENCE (TRANSCRIPT REQUIRED) - Combination of successfully completed graduate education and experience may be used to meet total qualification requirements. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Customer ServiceMedical InformationProblem SolvingStress Tolerance IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work requires sitting and walking and occasionally the requirements to lift such objects as suitcases, clothing or medical charts as well as the emotional stability to handle stressful situation. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA Nebraska-Western Iowa HCS - Omaha 4101 Woolworth Avenue Omaha, NE 68105 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]