This Program Support Assistant (OA) is assigned to the Office of Nursing Informatics under the direct supervision of the Nurse Manager for Nursing Quality Improvement, Support Service within the James Haley VA Hospital. Incumbent acts as a the primary Automated Data Processing Application Coordinator for all nursing personnel. Incumbent acts as Personal Identity Verification (PIV) Card Manager and Sponsor, Tier 1 Help Desk Support, and Vocera (Wireless Communication System) for Nursing Services.

Duties

Major Duties include but not limited to: Independently acts as service liaison and tier 1 technical support for Nursing employees, entering work orders via OIT ticketing system as needed and providing technical support and direction to end-users for all network computerized systems. Provides data entry for statistical data reports for Nursing Leadership as needed. Enters Nursing Quality measures in the National Database of Nursing Quality Indicators (NDNQI). Extracts data and validates the information from a variety of sources, both internal and external. Serves as Personal Identity Verification (PIV) Manager and Sponsor for designated Services, acting on behalf of the agency to request PIV credentials for Department of Veterans Affairs (VA) Applicants (employees, contractors, or affiliates). Validates active professional Nursing license via secure database. Performs logistical assessments of strategic Vocera supply in coordination with the supported customers and alerts management of systemic problems. Analyzes projected lifecycle data, repair rates, cost, depreciation, trade-in value and other factors which impact procurement decisions Vocera assets. Work Schedule: 0730-1600, Monday- Friday Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD065470 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/25/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: ]assist in Automated Data Processing Applications Coordinator (ADPAC) duties to provide technical support for network computerized systems; perform projects and assignments using data processing methods such as MS Office Suite, Veterans Health Information Systems and Technology Architecture (VistA), Electronic Permissions Access System (ePAS) and other VA records systems; process Personal Identify Verification (PIV) Card request. Proficiency Requirement: In addition to meeting the experience, applicants for these positions must show possession of the following skills, as appropriate. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self certified applicants by administering the appropriate performance test 40 words per minute typing speed. You will be rated on the following Competencies for this position: CommunicationsComputer SkillsManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Much of the work is performed while seated. However, work activities may involve occasional physical endurance such as walking, standing, bending, lifting of items weighing 20 to 50 pounds, pushing carts weighing up to 100 pounds, bending, stretching, stooping, and squatting due to inventorying, receiving and the stocking of Vocera supplies. Occasional and intermittent standing for teaching. Work activities may also require walking between the incumbent's work site and other buildings in the medical center. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address James A Haley Veterans Hospital 13000 Bruce B. Downs Boulevard Tampa, FL 33612 US
• Name: Tashima Beach
• Phone: 520-792-1450 X16535
• Email: [email protected]