About the Position: This is an open continuous announcement. Multiple vacancies exist and may be filled from this announcement. We accept applications on an ongoing basis; qualified applicants will be considered as vacancies become available. This announcement is for positions at Eisenhower Army Medical Center, Fort Eisenhower, GA. This is a Direct Hire Solicitation under the DHA for Certain Personnel of the DoD Workforce.

Duties

Maintain and monitor patient appointment schedules for the clinic/practice. Receive patients and visitors as the initial point of contact, in person or telephonically. Maintain all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification. Coordinate and/or schedule patient appointments with other clinics or specialties. Provide information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc. Resolve complaints of a local administrative nature and refers other complaints to the appropriate authorities.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A pre-placement medical examination is required.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
• Must be able to obtain and maintain current Basic Life Support (BLS) certification through the American Red Cross. Advanced certification (e.g., ALS) does not supersede BLS.
• This position may require the incumbent to work weekends and/or holidays.
• This position may be a weather or mission essential position.
• This position may require rotating shifts (i.e. work schedule that requires employees to continuously rotate from one shift to another at predetermined intervals).

Qualifications

******This is an open continuous announcement. The initial cutoff date for referral is 9/25/2023. After this date additional referral lists will be created as the first of each month and after the closing of the announcement. If you are referred and not selected or receive a letter indicating you were ineligible because of missing documents you must complete a new application package for this vacancy to receive further consideration. If you decline a position covered in this announcement and want to be considered at a later time you must reapply. Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes performing receptionist duties; receiving patients in person or telephonically; entering patient data into an automated system; and experience scheduling appointments. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. Proficiency Required:This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with three or fewer errors.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address JT-DHA-DD83DD DHA AUGUSTA MKT-EISENHOWER AMC DO NOT USE Fort Eisenhower, GA 30905 US
• Name: Army Applicant Help Desk