The incumbent performs a variety of clerical, administrative and technical duties/responsibilities in direct support of the VA Non-Institutional Care (NIC) Programs which Include the Homemaker/Home Health Aide, In-Home Respite, Veterans Directed Home Care, and other NIC Programs In the future. The position also functions as an Information Administration Specialist and Automated Data Processing Applications Coordinator (ADPAC) for Social Work Service(SWS).

Duties

Duties include but are not limited to: Incumbent will be responsible for ensuring patches are loaded that effect packages. responsible for auditing data and performing data validation studies, working with other Services, Fiscal (DSS) staff for Workload Information, procedures and statistics. Collects and analyzes information about the ADP program's Impact on workload of day-to-day operations and recommends (verbally and in writing) adjustments as needed for Implementation of new programs, solutions to problems, etc. Incumbent advises management of trends, problem areas, etc. Reviews problems reported with regard to Social Work Service (SWS) programs to determine what action Is necessary to correct the problem(s}. Aids In documentation and resolution of software problems with Information Management Service (IMS). Incumbent utilizes the National On-Line Information System (NOIS) and Local On-line information System (LOIS) to report software technical problems to IMS and Customer Support. Utilizes VISTA and other personal computer packages to provide management with clear, concise ad-hoc reports, summaries and presentations in a visually effective manner. Participates in quality management, performance improvement and strategic planning or Social Work Service. Incumbent ls Involved in recommending improvements in processes and workflow, improving the efficiency of administrative processes and identifying required resources (e.g. staff, funding for the NIC programs). Will have responsibility in the training and orientation of new program support assistants and oversight of their work. Responsible for coordinating bl-annual patient satisfaction surveys lo be sent to Veterans enrolled in the various programs. Assists the Section Chief and Program Coordinator in preparing graphs and reports to management on the success or these programs. Work Schedule: Monday to Friday 8:00am - 4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD05762A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/14/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. You may qualify based on your experience as described below: Specialized experience includes but not limited to: 1) Makes travel arrangements, prepares and submits travel documents for staff members. 2) Experience serving as the Time and Leave Clerk for Service. 3) Schedules meetings, transcribes minutes, gathers reports, and tracks actions for committees. 4) Utilizes a range of software applications (i.e., Word, Excel, Outlook, etc.) to prepare correspondence. 5) Experience troubleshooting and maintaining personal computers for service employees. Note: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application You will be rated on the following Competencies for this position: ClericalCommunicationsComputer SkillsManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Workload is varied and the work is primarily sedentary with the only physical demands being walking. reaching, bending, stretching, sitting and carrying light loads of supplies. A great deal of time is spent at the computer. Incumbent must be able to manage multiple activities at one time projecting a work setting that is running smoothly and effectively. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address James A Haley Veterans Hospital 13000 Bruce B. Downs Boulevard Tampa, FL 33612 US
• Name: Michael Markham
• Phone: 254-661-3448
• Email: [email protected]