The primary purpose of this position is to assist the Veterans Service Center Manager and staff, advising on the effectiveness and efficiency of the division operations, programs and functions.

Duties

The incumbent is responsible to the Veterans Service Center Manager for managing the front office and assisting the supervisory staff by carrying out a complete range of administrative, project management, and analytical functions. The incumbent is an active participant in all aspects of VSC division management. Serves the primary purpose of aiding the division in the effective planning, controlling and accomplishing the goals and objectives of the station as a whole. Duties include, but are not limited to: Analyzes the productivity, effectiveness, and efficiency of program operations. Assists management staff in developing resolutions to problems in the staffing, effectiveness, and efficiency of the Veterans Service Center. Coordinates and conducts studies involving realignment of services, changes in organizational structure, and methods of operations to promote efficient claims/customer service. Serves as the primary point of contact on daily budget and overtime tracking, leave and payroll administration, personnel action processing and interaction with the Human Resources Management division. Manages a large set of Strategic Oversight and Analysis Reviews requiring an annual schedule of reports and action items for improvement of division operations. Coordinates the work of the "front office staff" to the end that the manager is free from administrative details and able to concentrate totally on leadership of the division. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-11/12. Work Schedule: Monday Through Friday 7:30 am to 4:00 pm CST; Hours may vary to effectively carry out the mission. Compressed/Flexible: Available, per station policy Telework: Available, per station policy Virtual: This is not a virtual position. Position Description/PD#: Management Analyst, GS-11- Pd# 40323A; GS-12 Pd# 40092A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/11/2023. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09 level. For a GS-12 position you must have served 52 weeks at the GS-11 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience and/or education as described below: GS-11 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to the GS-09 level or higher. Specialized Experience is defined as experience applying analytical and evaluative techniques, and agency regulations, policies, and precedents to conduct analysis of issues, work functions or work processes. Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have a Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M., if related GS-12 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to the GS-11 level or higher. Specialized Experience is defined as experience diagnosing problems within the organization and implementing plans and means to make improvements and/or implement change; or experience developing the design of business processes, systems, technology, and/or job roles. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements:The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.

Education

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Contacts

• Address Houston Regional Benefit Office 6900 Almeda Rd Houston, TX 77030 US
• Name: Mindy Marion
• Phone: (303) 236-6184
• Email: [email protected]