The position functions as a Program Support Assistant (PSA) to the Health Care for Homeless Veterans (HCHV) Program. The position is located at the Orlando VA Medical Center under the guidance of the Social Work Service. The position supports Homeless Program operations at Daytona, Lake Baldwin and Viera but the duty station is in Viera.

Duties

Gives courteous, accurate and complete responses to peers, supervisors and internal/external customers in a timely manner. Handles conflict and problems in dealing with the customer constructively and appropriately Uses knowledge of the purpose and objectives of the organizational department and the HCHV Program and tracks Homeless Program specific Performance Improvement projects. Reviews work completion reports to ensure accuracy and compliance with organizational standards. Plan and carry out work projects in various administrative areas, such as budget and fund control points, space planning and management, general administration, quality/productivity planning, and resolving complex Veterans and family issues. Work Schedule: Monday-Friday, 8:00 a.m. - 4:30 p.m. Virtual: This is not a virtual position. Position Description/PD#: Program Support Asst (OA)/PD068300 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/12/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized experience: Examples of specialized experience would typically include, but are not limited to: Receiving and distributing mail and correspondence; drafting presentations, memos and reports; timekeeping; scheduling meetings, obtaining conference rooms, and securing equipment for meetings; monitoring procurement transactions; tracking work orders; monitoring correspondence; and monitoring the use of services, supplies and equipment. You will be rated on the following Competencies for this position: ClericalCustomer ServiceDatabase Administration Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is typically sedentary, although physical effort on a daily basis may likely be required torespond to Veteran needs in the medical center, as well as to deliver or track program supplies and/or surplus items to meet with staff within the Orlando VA Medical Center and other clinics in the Orlando VA Healthcare System as needed. Manual dexterity is required in operation of personal computer and other office equipment. Driving a vehicle may be required to travel to community outreach events and to outpatient clinics where HCHV Case Managers provide services For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Orlando VA Medical Center 13800 Veterans Way Orlando, FL 32827 US
• Name: Miguel Viera-Rodriguez
• Phone: 787-641-7582
• Email: [email protected]