The purpose of the position is to serve as Patient Services Assistant for the Enrollment and Eligibility Unit of the Health Administration Service (HAS) at the Orlando VA Medical Center (OVAMC). The OVAMC currently consists of a medical center, two (2) outpatient clinics, and four (4) community-based outpatient clinics.

Duties

DUTIES INCLUDE, BUT NO LIMITED TOO : Determines eligibility/entitlement for benefits of all applicants using various methods including income assessments, military documents including separation papers, awards, commendations, computer hospital inquiry (HINQ), Master Patient Index (MPI), Veteran Information System (VIS) and communications with VA Regional Offices or VA Records Processing Centers. . Conducts interviews with patients who apply for medical benefits in person. Received application by telephone, by mail, on-line or as referral from another VA. Responsible for entering demographic information, military service data, insurance, and income information into the VistA system. Establishes the master patient index and is the basis for determining entitlement to care. Serves as a base for bill preparation and collection on all billable episodes of inpatient and outpatient care and pharmacy co-payments. Work Schedule: Monday- Friday, 8:00-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Patient Services Assistant (Office Automation)/PD675-06998-A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/15/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: Carefully read the following descriptions of the required specialized experience for the position. Your resume must support your response. Applicants must have one (1) full year of specialized experience related to this position. This experience must have been equivalent to at least the GS-05 grade level in the Federal Service. Specialized experience: Examples of specialized experience would typically include, but are not limited to: Receiving and distributing mail and correspondence; drafting presentations, memos and reports; timekeeping; scheduling meetings, obtaining conference rooms, and securing equipment for meetings; monitoring procurement transactions; tracking work orders; monitoring correspondence; and monitoring the use of services, supplies and equipment. Typing Requirement: This position requires a typing requirement of 40 words per minute. You will be rated on the following Competencies for this position: Attention to DetailCommunicationsComputer SkillsCritical ThinkingCustomer ServiceInterpersonal Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is mostly sedentary; however, there will be some periods of walking, bending, lifting and carrying of medical records frequently required. Occasionally Veterans may be angry and potentially violent. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. Transcripts not required.

Contacts

• Address Orlando VA Medical Center 13800 Veterans Way Orlando, FL 32827 US
• Name: Miguel Viera-Rodriguez
• Phone: 787-641-7582
• Email: [email protected]