See below for important information regarding this job. Position will be filled at any of the locations listed below. Site specific salary information as follows: Battle Creek, MI: $82,830 - $107,680 Columbus, OH: $86,222 - $112,089 Dayton, OH: $85,738 - $111,460 Fort Belvoir, VA: $94,199 - $122,459 New Cumberland, PA: $94,199 - $122,459 Ogden, UT: $82,830 - $107,680 Philadelphia, PA: $90,893 - $118,161 Richmond, VA: $86,300 - $112,190

Duties

Provides on-going administration script development and maintenance of one or more tools used for application performance monitoring and end-user experience simulation. Tools include Micro Focus Application Performance Manager, Business Process Manager, VuGen, LoadRunner, Operations Bridge Manager, SiteScope, Real-User Manager, Operations Bridge Reporter, Business-Value Dashboard ? collectively known as ?Topaz?. Performs environment operations to include: creating scripts, loading, testing, and ensuring the tools operate properly in the environment. Consults with and implements software agents as requested by application owners. Evaluates performance, troubleshoots performance problems and tunes tool script performance. Provides guidance and informal cross training to technicians less experienced in assigned tool to provide for adequate backup for all duties.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Critical-Sensitive with Secret
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: Yes
• This position and any future selections from this announcement may be used to fill future vacancies for various shifts located anywhere within DLA Information Operations J6.

Qualifications

To qualify for an IT Specialist (APPSW), your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: - Analyzes diagnostics and automatic alerts and act to resolve problems at earliest notice. Recommends improvements, enhancements and major changes to enhance tool performance in enterprise development environment. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address DLA Information Operations J6 8725 John J Kingman Rd Ft Belvoir, VA 22060-6221 US
• Name: Crystal Wilborn
• Phone: 717-770-2919
• Email: [email protected]