You will serve as a CUSTOMER ADVOCATE (ADMINISTRATIVE/TECHNICAL) in the Customer Advocate Division of NAVAL SURFACE WARFARE CENTER. The NT-6 pay band encompasses positions equivalent to GS-14 and GS-15.

Duties

You will manage senior level customer relationships with program offices and in coordination with Technical Project Managers, line Division Managers and Department Staff. You will develop and coordinate strategies to most effectively fulfill customer demand. You will act as senior level point of contact for customer feedback.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the test. You will be subject to random testing.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the NT-5 (GS-13/14 equivalent) pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: managing and planning administrative programs strategies to develop effective execution of workload, workforce development, and quality of support and services to improve and meet customers' expectations and needs. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

• Address NAVAL SURFACE WARFARE CENTER 300 Highway 361 Crane, IN 47522-5001 US
• Name: Department of Navy EIC
• Email: [email protected]