The Cybersecurity Infrastructure (CSI) Security Operations Center (SOC) Service Element Lead (SEL) is responsible for providing internal- and external-facing technical, operational and integration support to ensure high quality service and solutions delivery that meets diverse Federal, programmatic, and customer requirements. You will support the CSI Service Area Manager in the strategic and tactical planning and execution of Enterprise cybersecurity Projects, Initiatives, and Activities.

Duties

Perform as the CSI SOC Services and Solutions Architect Lead, providing consistent, repeatable, high-quality leadership, management, delivery, and issue resolution for all related capabilities and tools. Perform as the technical and subject matter expert for services and solutions delivery, ensuring compliance, satisfaction, and consistency with Federal, Agency, and customer requirements. Perform and/or oversee services and solutions planning, requirements/risk assessment, concept studies, scheduling, design, testing, validation, verification, deployment, sustainment, and status briefing/reporting. Perform analysis and identification of current and future requirements and provide strategic and tactical roadmap planning; identify and advocate opportunities to improve security operations and support via communications and review processes. Perform customer and leadership engagement, collaboration, partnership, and integration to ensure superior delivery of Enterprise services and solutions. Perform as a Technical Monitor (TM) for Enterprise cybersecurity contract requirements to assess service gaps, enhance/improve service delivery, and evaluate contractor performance.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• You must meet qualifications requirements by the closing date of this announcement.
• If selected, you will be required to complete a financial disclosure statement.
• This position may require a one year probationary period.
• The location will be determined upon selection but must be at one of the locations indicated within the announcement.
• Financial Disclosure, Drug Testing, and/or the Travel Requirements for this position may differ and be required based on the duty location/NASA Center requirements.
• Position subject to pre-employment background investigation or higher level clearance. Investigation/Clearance may differ and be required based on the duties/location-NASA Center requirements.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. GS-14: To qualify at the GS-14 level, you must have one year of directly related specialized experience equivalent to the GS-13 level: Leading and/or managing technical teams or functional projects that align with NASA strategic and tactical planning, Federal and Agency requirements, budgets, support systems, resources, and/or technologies; Collaborating with mission/business partners to formulate and implement cybersecurity services and solutions; Analyzing and resolving IT issues to ensure consistent service delivery and cybersecurity compliance. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job.

Education

This job does not have an education qualification requirement.

Contacts

• Address NASA Headquarters 300 E St SW Washington, DC 20546 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]