For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. This position is also being announced to applicants eligible to apply through Merit Staffing procedures under 23-MOW-12058418-MS.

Duties

If selected for this position, you will join a well-respected team that is responsible for the United States Attorney's Office of Western District of Missouri. You will be responsible for providing technical and advisory assistance to support the information management needs of the District. At the full performance level, typical work assignments will include: Diagnosing and resolving problems in response to customer reported incidents; Installing, configuring, troubleshooting, and maintaining customer hardware and software; Providing for customer training including orientation for new users; Maintaining network architecture and infrastructure, to include configuring and maintaining servers, hubs, routers, and switches; Designing, developing, testing, and implementing internet, intranet, and extranet activities, to include technical management of websites; Implementing programs to ensure users are aware of, understand, and adhere to systems security policies and procedures; and Performing a variety of litigation support services (including trial preparation and presentation) in response to customer needs. Responsibilities will increase and assignments will become more complex as your training and experience progress.

Requirements

• You must be a U.S. Citizen or National
• Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. Continued employment is subject to a favorable adjudication of a background investigation
• You must be registered for Selective Service, if applicable
• If selected, you may be required to complete a one year probationary period.
• You must meet all qualification requirements upon the closing date of this announcement.

Qualifications

** Salary Ranges are based on the Special Rate Pay Tables **Basic Requirement: Information Technology (IT)-related experience, obtained through paid or unpaid experience and/or completion of specific, intensive training, demonstrating each of the following competences: Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work until provides, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and respond appropriately. Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND GS-7: To be eligible at the GS-7 level, you must meet at least ONE of the following conditions as defined below. Specialized Experience: One full year of specialized experience equivalent to the GS-5 level in Federal or public service. Examples include: performing entry-level work assignments associated with the day-to-day operation and administration of IT systems; installing, configuring, and upgrading commonly used hardware and software; providing user training on routine hardware, software, and internet applications; maintaining and controlling equipment inventories; and maintaining IT systems documentation. OR Education: One full year of graduate level education in a related field (Information Science, Engineering, Computer Science). Education at the graduate level must be in an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to perform the duties of the position; OR Superior Academic Achievement (SAA). To qualify based on SAA, you must have completed the requirements for a bachelor's degree (or expect to complete within 9 months) from an accredited institution AND meet the criteria/requirements for SAA which can be found at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-policies/#url=General-Policies. OR Combining Education & Experience: A combination of specialized experience and graduate education as described above which when combined equal 100% of the requirements. GS-9: To be eligible at the GS-9 level, you must meet at least ONE of the following conditions as defined below. Specialized Experience: One full year of specialized experience equivalent to the GS-7 level in Federal or Public service. Examples include: providing IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems; providing technical support services to coordinate teleconferences and distance learning activities; distributing and installing new or upgraded software to ensure customers receive current versions; monitoring compliance and maintaining assigned information systems security procedures; and carrying out server maintenance functions using basic internet server maintenance techniques. OR Education: One of the following types of education in a related field (Information Science, Engineering, Computer Science): a Master's or equivalent graduate degree; OR 2 full years of progressively higher graduate education leading to such a degree. This education must have been in one of the following fields OR must have provided a minimum of 24 semester hours in one or more of the following fields and must have required the development or adaptation of applications, systems, or networks: Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management. OR Combining Education & Experience: Combinations of successfully completed graduate education and experience may be used to meet total qualification requirements. In order to qualify based on a combination, graduate education must be in excess of 1 full year. Interagency Career Transition Assistance Plan (ICTAP)- The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Career Transition Assistance Plan (CTAP)-The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Education

All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, see http://www.ed.gov
OR
Education completed in foreign colleges or universities may be used to meet the above education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to timely provide such evidence by submitting proof of creditability of education as evaluated by a credentialing agency with your application materials. More information may be found at http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. All documentation must be in English or include an English translation.

Contacts

• Address Western District of Missouri 400 East 9th Street Kansas City, MO 64106 US
• Name: Vickie Johnson
• Phone: 8164264184
• Email: [email protected]