This position is located in the Management Directorate, Office of Human Capital & Training, Human Resources Operations Center -HROC. As an Human Resources Employee Support Services Chief, you will manage a team of Human Resources supervisors and staff in all HR functional areas and support collaborative activities aimed at promoting a positive and balanced healthy work environment as we work towards achieving USCIS goals.

Duties

Advises senior executive leadership on benefits management & administration, retirement planning and analysis, performance management and personnel processing, records, timekeeping and leave administration to strategize meet mission requirements. Share responsibility for the management and technical direction of Human Resources Employee Services including Benefits Administration and Retirements and Processing Records and Timekeeping. Organize work, set priorities, determine resource requirements; establish short and long-term goals and strategies, monitor progress, and evaluate outcomes for efficient and effective delivery of HR services. Serve a as a technical Human Resources consultant on continuously evolving HR projects and programs with national impact. Provide input and insight during the development and implementation of policy related to operational human resources services within USCIS. Maintain close partnerships with headquarters and field representatives to gain insight and maintain awareness of agency-wide priorities so that HR operations is successfully prepared and equipped to provide customer focused support. Guide all aspects of USCIS Operational human resources delivery in accordance with Office of Personnel Management (OPM) framework and standards, and associated DHS Office of Chief Human Capital Officer requirements. Assume a full range of delegated managerial and supervisory authorities and build upon a culture of collaboration and continuous improvement and enhanced customer service in the human resources program. Provide technical and administrative oversight to subordinate supervisors and staff.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 02/03/2025. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 02/03/2025. GS-15: You qualify at the GS-15 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-14 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Serving as a technical expert at least two or more of the following human resources functions: (1) benefits administration and retirement consulting/processing, (2) performance management and awards, (3) employee personnel processing life-cycle and records or (4) leave administration and timekeeping management; Developing and recommending long range Human Resources programs and strategic planning to facilitate the accomplishment of organizational goals and objectives resulting in a culture of continuous improvement and enhanced customer service; Serving as a technical Human Resources consultant to higher level leadership and subordinate staff in managing the integrated human resources functions of benefits administration, retirement analysis and planning, personnel processing, and timekeeping administration; Ensuring oversight and knowledge of change management principles, strategies, and techniques required for effective planning, implementation and evaluation with minimal disruption to business operations; Successfully leading, managing and directing work through subordinate supervisors while holding self and others accountable for measurable high-quality, and timely results with established protocols. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 02/03/2025. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Common definitions for hiring terms found in this announcement.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: HROCStaffingHelpDesk@uscis.dhs.gov