This position is located in Management Directorate, Office of Human Capital & Training, Worklife Services Division and Employee Programs. As a Human Resources Specialist (WorkLife and Employee Programs), you will manage various USCIS-wide WorkLife Services and Employee Programs.

Duties

The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Serves as an expert in managing and administering agency-wide WorkLife Services and Employee Programs. Serves as the subject matter expert and leader on teams and/or groups involved in the assessment of a wide spectrum of WorkLife Services and Employee Programs and policy. Provides subject matter expertise to managers, supervisors, and executive leaders on policies, programs, plans and procedures governing WorkLife Services and Employee Programs as well as support and resources for complex problems employees face. Develops approaches to interpret and implement legislation, policies, procedures, and strategies governing the planning and delivery of a variety of WorkLife Services and Employee Programs. Conducts research, review and analyze federal and private programs to evaluate trends, establish and implement best practices, and forecast workforce requirements to meet future mission demands. Conducts analytical reviews of worklife data, policies, regulations, legislation, directives, and programs to provide recommendations to leadership for enhancements. Provides HR policy guidance in the areas of Workers and Unemployment Compensation, EAP, On and Off Boarding, Resilience, Health and Wellness, Hardship Transfers, Lactation, Telework, Remote Work, Back Up Care and Drug Free Workplace. Leads projects in identifying, validating and analyzing WorkLife Services and Employee Programs to improve existing services and identify new programs. Serves as advisor to management on employing change process concepts and techniques based on assessment of organization readiness for change, marketing organizational awareness, and leading change initiatives.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 12/26/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 12/26/2024. GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Conducting briefings and presentations. Assisting with managing and implementing employee programs and services. Researching legislation and guidance on various employee programs and services. Providing support and resources to employees on WorkLife challenges. OR You may substitute successful completion of a doctoral degree (PhD or equivalent degree) or three full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. if related for experience at the GS-11 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours. GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Managing various programs and communicating policies across the organization. Briefing managers, supervisors and employees on a variety of employee services and programs. Reviewing, analyzing, and resolving employee program issues. Determining areas of policy, procedures and program deficiencies and providing recommendations for change. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Providing advice and counsel to senior professionals, management, and employees at all levels of the organization about various employee programs and services. Analyzing and resolving sensitive, confidential problems or issues where there may be an absence of applicable laws and or regulations. Reviewing, interpreting and applying laws and regulations related to various employee programs and services. Developing policy or guidance for Worklife and Employee programs. Leading projects and workgroups to develop or modify employee programs and resolve programmatic issues. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 12/26/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.

Education

COMBINING QUALIFYING EXPERIENCE AND EDUCATION (at the GS-11 level only): If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website: General Schedule Qualification Standards.

Transcript required: If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Common definitions for hiring terms found in this announcement.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]