You will serve as an IT SPECIALIST (CUSTSPT) in the NLSC.

Duties

You will ensure the organization's strategic plans, mission, vision, and values are communicated to other local IT professionals. You will execute duties related to IT adjustments, modifications, and revisions to meet objectives. You will use a ticketing system to plan and execute lifecycle replacements of IT hardware across the geographic area of responsibility. You will provide technical assistance to customers to minimize disruptions of computer operations, troubleshooting, escalation, and tracking of information technology problems. You will proactively identify, research, and propose opportunities to employ technical solutions to drive efficiency and improve mission accomplishment.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain a current valid United States driver’s license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This is a Cyberspace Workforce position, work role code All-Source Analyst, proficiency level Basic the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.

Qualifications

Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-11) or pay band in the federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Providing advice and guidance on a wide range of complex IT issues to management and personnel; 2) Conducting analyses and recommend resolution of complex issues affecting the specialty area; 3) Utilizing applications, operating systems, protocols, and equipment used in customer organizations and methods and practices for troubleshooting, recovering adjusting modifying and improving IT systems; and 4) Communicating effectively and collaboratively while with multiple chains of command to resolve IT issues. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

• Address NLSC 1322 Patterson Ave Suite 3000 Washington Navy Yard, DC 20374 US
• Name: Department of Navy EIC
• Email: doneic@us.navy.mil