This position is located in Immigration Record and Identity Services, Identity and Information Management Division, Policy and Analysis Branch. As a Program Analyst, you will coordinate, analyze, and evaluate records management programs, providing expert advice to managers, ensuring compliance with records policy, and identifying best practices to improve program efficiencies.

Duties

The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Researches and writes summaries, evaluations and recommendations on a wide range of policy issues, often times summarizing complex issues into concise policy documents. Evaluates the use of information management systems for compliance with regulations, policies, procedures, and agency objectives. Evaluates the need for policy changes and updates based on immigration information systems evolution and modernization. Leads cross-functional teams, across organizational lines and develops solutions to complex issues that address all stakeholder interests. Works in a collaborative manner with a wide range of internal and external stakeholders in responding to policy inquiries and updating policy to address trends, changes, and stakeholder demands.

Requirements

Qualifications

The Immigration Records and Identity Services Directorate (IRIS) provides immigration, employment, and identity information accurately and completely to enable confident and timely decisions. Through a culture of innovation and creativity, IRIS continually evaluates and improves processes to achieve optimal performance and drives flexible and modern technology solutions and services to support evolving operational needs. IRIS fosters a "smart creative" environment for employees that empowers and encourages them to innovate, take chances, and strive to create a better way of getting the job done. This "smart creative" environment challenges employees to think creatively and create solutions for how IRIS can continuously enhance the efficiency and effectiveness of operational, customer, and employee related matters. The qualifications for this position must be met by 11:59 PM (Eastern Time) on 01/13/2025. Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Conducting studies of major department-wide information and records management operations. Leading teams and task force efforts to identify issues and create process improvement plans for a program. Serving as program manager who leads in the analysis of agency wide information management initiatives and briefs leadership on recommendations and plans of action. GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Leading, developing and evaluating policies in assigned areas of responsibility and directing the development of new and changes to existing issuances and directives. Leading, developing, implementing, and monitoring sophisticated management information systems. Evaluating the impact of new or proposed legislation, executive orders, agency directives, and other agency decisions on organizational operations and compliance requirements. Representing the organization at meetings and conferences. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 01/13/2025. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at these grade levels.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: HROCStaffingHelpDesk@uscis.dhs.gov