About the Position: Serves as a Contact Representative (Office Automation) performing duties in support of the Medical Treatment Facility (MTF) and its geographic area of responsibility. This position is located with the Fox Army Health Center SSO Stand-Alone MTF Redstone Arsenal, AL.

Duties

Conduct studies and makes recommendations to management concerning impact of policies and procedures affecting health care delivery and possible changes. Assist patients by contacting Fox Army Health Center, other military treatment facilities, Veteran Administration (VA) and network civilian providers, the Defense Health Agency (DHA) and TRICARE contract offices on his/her behalf Collect and enter data/information into automated computer systems for the purpose of creating and maintaining appropriate databases for analysis and ongoing documentation of patient satisfaction and complaints. Research a variety of patient care issues that require assistance with coordinating and educating eligible beneficiaries on TRICARE Prime Travel and non-medical attendant travel in accordance with the Joint Travel Regulation. Operate a personal computer to input, store, retrieve, and manipulate data. Ensure accurate completion of Defense Travel Systems (DTS) authorizations and vouchers for medical care.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Tier 1 security investigation or access for the duration of employment.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. 30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Current Department of Defense (DOD) Civilian Employee (non-Army)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. SPECIALIZED EXPERIENCE: One year of specialized experience which includes: coordinating with patients and medical staff regarding scheduling of appointments and retrieval of medical documentation; using automated software such as Microsoft Office; gathering and maintaining files and data electronically; translating medical terminology; and providing customer service using oral and written communication skills. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. You will be evaluated on the basis of your level of competency in the following areas: Computer SkillsManages and Organizes InformationOral CommunicationWritten Communication Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

This job does not have an education qualification requirement.

Contacts

• Address JT-DHA-DD83CR DHA STAND-ALONE MKT-FOX AHC DO NOT USE Huntsville, AL 35809 US
• Name: Army Applicant Help Desk