About the Position: This position is located at Fox Army Medical Center, Redstone Arsenal, AL

Duties

Receives and addresses inquiries directly from beneficiaries, Medical Treatment Facility staff, other network agencies, and various interested parties. Provides assistance and education to a wide variety of beneficiaries on established TRICARE procedures and benefits. Responsible for working beneficiary issues that cross regional boundaries. Acts as liaison to resolve issues with MCSCs, fiscal intermediaries, and other concerned parties, when such issues are not resolved at the local level. Provides information and assistance in obtaining information on such items as beneficiaries and claims. Develop various means to maintain an informed population on TRICARE, to include news releases, bulletins, meetings, and seminars. Serves as the Debt Collection Assistance assist officer, assisting beneficiaries whose unpaid medical debts have resulted in negative credit reports, and/or have been transferred to collection agencies. Using an automated data processing system and a variety of software packages, accomplishes a wide range of clerical, statistical, and data entry/retrieval tasks in support of administrative work of the office. Determine the status of the military sponsor, health insurance coverage and other pertinent data and assists beneficiaries in the completion of appropriate medical claims processing forms.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Appointment to this position is subject to a background investigation to determine your suitability for Federal employment.
• This position is subject to annual seasonal influenza vaccinations. Applicants tentatively selected for this position will be required to sign a statement consenting to seasonal influenza vaccinations or must provide a recognized exemption.
• Appointment to this position is subject to a one-year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. 30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Current Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience/or education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience equivalent to the GS-06 grade level in the Federal service which includes 1) provide administrative services such as receiving, integrating and/or tracking of patient's information associated with patient care and treatment; 2) advise and assist patients and/or family members with medical insurance claims, problems, and questions; 3) dispersing information to the public on rights, benefits, privileges, or obligations under a body of law. This definition of specialized experience is typical of work performed at the next lower grade/position in the federal service (GS-06) You will be evaluated on the basis of your level of competency in the following areas: Customer Service (Clerical/Technical)Oral CommunicationPatient Rapport and Healthcare AdvocacyWriting Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS 06).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address JT-DHA-DD83CR DHA STAND-ALONE MKT-FOX AHC DO NOT USE Huntsville, AL 35809 US
• Name: Army Applicant Help Desk