This is a Temporary NTE 120 days detail and may become permanent. This position is the Chief Experience Officer for the Atlanta VAMC. The Office of the Chief Experience Officer is designed to ensure that quality health care and administrative services are provided promptly, courteously, and with a compassionate understanding of Veterans' needs and the needs of those responsible for their care.

Duties

The Chief Experience Officer works closely with the on-site Veteran Experience Chief, VA Network (VISN 7), other sites within the Network, and the National Office of Patient-Centered Care to oversee activities related to the Patient Experience, including the Atlanta VAMC affiliation to the National roll-out of Patient-Centered Care and Centers for Innovation throughout the HCS. The incumbent provides leadership with authoritative and objectively based information for making decisions on the programmatic aspects of patient-centered care and patient experience and creates an organizational operation and management structure for the HCS to follow. The incumbent is the point of contact for the Atlanta VAMC with VACO Employee Engagement Service, the National Center for Organizational Development (NCOD}, and the VA Voices program. Provides leadership, coordination, and oversight of the organization's Employee Experience program, meeting the intent of the national Employee Engagement Council. Monitor and determine employee engagement and satisfaction through the Voice of the Employee, All Employee Survey (AES) scores, and other data tools. Coordinates, evaluate, and measures data and trends regarding employee satisfaction through national, VISN, and local survey results. Utilizes All Employee Survey (AES) scores and reports to lead work groups relevant to accomplishing the VA's mission and sustain improved outcomes. Delegates authority to and provides general program direction to subordinate service chiefs in various administrative areas and allied health services. Determines resource needs and allocation of resources and accounts for their practical use. Exercises supervisory responsibilities. Delegates authority to subordinate supervisors and holds them responsible for the performance of their organizational units, including assigning, directing, and reviewing the work of subordinate employees. Recommends selections, promotions, status changes, awards, disciplinary actions, and separations for subordinate service chiefs. Performs other related duties as required. Work Schedule: 8:00 AM to 4:30 PM, Monday - Friday Telework: AD-hoc Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist - Temporary NTE 120 days/PD113710 Relocation Incentives: May be authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/16/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Contacts and engages frequently with staff at all levels to facilitate the work of the office related to a variety of operations-focused assignments and projects initiated by senior leadership; Plan work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work; Briefs and advises senior management on agenda issues in preparation for activities and meetings and may represent the office at internal or external activities or meetings. Prepare presentations for Director's Speaking engagements; Leads committees or represents Executive Team Member on committees and work groups and in meetings that support the hospital mission; Assisting the Deputy Director in special complex assignments often of a highly sensitive and confidential nature. You must have manager approval for this detail. Please submit documentation of approval as an attachment. You will be rated on the following Competencies for this position: Administration and ManagementAnalytical ThinkingCommunicationsOrganizational AwarenessPlanning and EvaluatingStakeholder Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily in an office setting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Atlanta VA Medical Center 1670 Clairmont Road Decatur, GA 30033 US
• Name: Brian Cross
• Email: [email protected]