This position is located in Refugee, Asylum and International Operations, Mission Operations Division, Mission Support Branch, Logistic and Operations Section. As an MISSION SUPPORT SPECIALIST, you will coordinate and perform a wide range of duties to include mail management, records management, property management, facilities management, administrative clerical support services, and other site administrative support services as needed..

Duties

The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Perform a wide variety of administrative tasks which include mail management, records management, property management, facilities management, and administrative clerical support services to RAIO Directorate. Provide advice in an administrative specialty area(s) and participating in and making contributions to management decisions in assigned program areas. Maintain records by performing document review, electronic systems verification and make adjudicative decisions on immigration benefit applications and petitions. Research and analyze applicable rules, regulations, policies and guidance surrounding administrative programs. Tracks and controls USCIS IT property by scanning, assigning, transferring, and disposing of Government Furnished Equipment (GFE) assets in accordance with related guidelines and policies. Develop and implement Standard Operating Procedures and policies for various administrative activities and train staff accordingly.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 01/02/2025. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 01/02/2025. Preferred applicant will have experience in records management in accordance with the Records Policy Manual (RPM), asset management, and mail management referencing the Mail Center Security Guide for General Services Administration (GSA), or National Archives and Records Administration. GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Perform liaison functions with other organizations. Research and analyze applicable rules, regulations, policies and guidance surrounding administrative programs. Advise management on regulations surrounding essential mission support functions (e.g., records management, property management, facilities management, and file management). OR You may substitute a doctoral degree (PhD or equivalent degree) or three (3) full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. if related for experience at the GS-11 grade level or such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours. GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Analyze administrative data from a variety of sources to develop trends, patterns, profiles, estimates, and studies. Prepare preliminary and finished reports and documents. Provide advice on a variety of administrative and management programs and procedures. Apply and modify established practices to provide solutions to specific administrative problems. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Conduct independent evaluations of administrative functions and preparing study findings, recommendations, and reports. Develop standard of operating procedures, guides, or internal policies in relation to administrative activities. Represent the office in dealings with vendors and personnel from administrative support organizations. Design and deliver training programs to educate staff on records management and organizational policies. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 01/02/2025. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.

Education

COMBINING QUALIFYING EXPERIENCE AND EDUCATION (at the GS-11 level only): If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website: General Schedule Qualification Standards. Transcript required: If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.


Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Common definitions for hiring terms found in this announcement.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]