The position is located in the Office of the Director (OD), Office of Computer and Communications Systems (OCCS), Applications Branch (AB), E-Library Technology Support Section (ELTS).

Duties

As an IT Specialist (SYSADMIN/APPSW), you will: Serve as the expert intermediary between the systems administration and application functions/teams in the Applications Branch (e.g., developers, networking team, infrastructure security team, infrastructure systems team). Coordinate projects and activities, and manage the deployment, maintenance, and upgrade process of applications developed by different development groups and teams. Work with software application developers to architect, configure, and troubleshoot application servers and the software running on the developed applications. Oversee and ensure systems administration, patching, networking, and provisioning support of application servers within the OCCS applications platform. Manage approximately 400 application servers in support of the NLM mission and ensure support for applications residing on the Amazon Web Services (AWS) Cloud. Direct and oversee provisioning and patching scripts for on-premises application servers and AWS Cloud. Create, maintain, and administer automated testing frameworks that allow in-depth testing of User Interfaces, modules, and security of custom software applications across multiple programming languages and platforms. Maintain the integrity, security, and availability of NOSQL databases and database-like technologies, and troubleshoot server issues, including tuning performance, isolate and fix application problems, and apply security patches. Analyze and evaluate new systems engineering technologies, and develop and coordinate lifecycle development processes and tools to facilitate agile development methodologies. Identify future-state objectives for the development environment, and provide guidance on best practices to maintain the development environments and support the rapid development and testing of web based solutions. Provide analysis and guidance on program related information technology (IT) issues or problems where new analytical techniques must be developed to identify and evaluate findings. Identify and maintain firewall rules needed to allow application communication, and create and maintain approximately 2500 firewall rules in support of application network communication.

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
• Males born after December 31, 1959 must be registered with the Selective Service.
• Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.

Qualifications

For all IT positions, individuals must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND, you qualify at the GS-11 level, if you meet one of the following qualification requirements: Have completed a Ph.D. or equivalent doctoral degree, in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks, or three (3) full years of progressively higher level graduate education in one of the areas described above leading to such a degree. OR You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-09 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: (1) assisting in the development of new software/web applications using common programming languages (e.g., JavaScript, Python, SQL, C, C#, Visual Basic, PHP); (2) troubleshooting and debugging reported errors by testing and correcting code used in applications; and (3) assisting in the implementation of a variety of software and application testing procedures (unit, integration, functional, system, stress, performance, usability, acceptance, etc.). AND, you qualify at the GS-12 level, if you meet the following qualification requirements: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-11 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: (1) developing new software/web applications using common programming languages (e.g., JavaScript, Python, SQL, C, C#, Visual Basic, PHP); (2) creating SQL data manipulation statements (SELECT, INSERT, UPDATE, and DELETE) and stored procedures used in software/web applications; (3) carrying out of a variety of software and application testing procedures (unit, integration, functional, system, stress, performance, usability, acceptance, etc.); and (4) participating in the planning and implementation of standard operating procedures on coding techniques, styles, documentation, and deployment. AND, you qualify at the GS-13 level, if you meet the following qualification requirements: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-12 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: (1) diagnosing system software, applications software, and system interface issues; (2) managing application servers, analyzing systems configurations, overseeing software installations, upgrades, and patches, and managing IT projects; (3) serving as an advisor to specialists and managers in developing and implementing hosting infrastructure technologies; (4) reviewing and evaluating hosted applications' security requirements; and (5) serving as a technical consultant to customers in support of application systems hosted on an organization's servers, diagnosing causes of complex critical systems administration problems, and devising innovative solutions for their resolution. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings with the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12626082

Education

If you qualify based on education in lieu of specialized experience, you are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed and grades. Unofficial transcripts will be accepted in the application packages. Official transcripts will be required from all selectees prior to receiving an official offer. Click here for information on Foreign Education.

Contacts

• Address National Institutes of Health 6701 Rockledge Drive Bethesda, MD 20892 US
• Name: Douglas Bruno
• Phone: 240-406-8230
• Email: [email protected]