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Duties

WHAT IS THE TS - TAXPAYER SERVICES DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Services, Operation Support, Capital Management and Oversight. The following are the duties of this position at the full working level The incumbent serves as a Management and Program Analyst responsible for administrative functions Meets with managers and executives within Wage and Investment to define the overall goals and objectives of the project. Prepares action plans and schedules for various phases of project accomplishment, both short and long-range; and ensures that plans are consistent with WIOS goals, schedules, and policies. Prepares recommendation for resource requirements to accomplish the project; and negotiates with managers of various components to obtain needed resources and support. The incumbent performs the full range of administrative and technical duties including work development, planning, assignments, scheduling, and review. Provides guidance, instruction, and decision making to lower graded employees on technical and administrative matters. Provides input to W&I on the performance of lower graded developmental employees. Provides input on the development and accomplishment of employee training relating to the project. Makes recommendations to management on personnel actions and may performs studies that may result in a change or organizational structures or staffing levels. Assesses WI effectiveness and health by analyzing W&I performance metrics, study results, survey findings, and other resources. Plans, schedules, and conducts studies to evaluate and recommend ways to improve the effectiveness and efficiency of W&I operations. Identifies trends, provides root cause analysis, and identifies and recommends corrective actions. Reviews W&I processes across divisional lines and provides comprehensive analysis resulting in identification of misalignments, gaps, choke points, and other elements that contribute to reduced effectiveness. Leads working groups established to develop solutions to effectiveness of W&I performance management. Documents findings, reports results, and recommends improvements to supervisor. Develops and maintains metrics associated with areas of study. Creates flowcharts, matrices, and other documents and tools used by others and necessary to assist and report on process improvement efforts. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: Assisted in preparing program analyses and evaluations pertaining to the effectiveness of program operations. Assisted in conducting studies of employee/organizational efficiency and productivity. Assisted with establishing operating methods and procedures for accomplishment of project mission. Assisted with providing guidance for various analytical studies to resolve problems or improve effectiveness and efficiency of operating line or administrative support programs. OR EDUCATION: You may substitute education for specialized experience as follows: One year of graduate level education at an accredited college or university in a related field of study. OR Superior Academic Achievement (SAA) may be met by having a Bachelor's degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last two years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last two years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies. OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. SPECIALIZED EXPERIENCE: GS-09 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Preparing comprehensive program analyses and evaluations pertaining to the effectiveness of program operations. Developing changes in methods and conducting studies of employee/organizational efficiency and productivity. Planning, coordinating, and establishing operating methods and procedures for accomplishment of project mission. Providing guidance for various analytical studies to resolve substantive problems or improve effectiveness and efficiency of operating line or administrative support programs. OR EDUCATION: You may substitute education for specialized experience as follows: A master's or equivalent graduate degree in a related field of study. OR two (2) full years of progressively higher-level graduate education leading to degree in a related field of study. OR LL.B. or J.D., if related. OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

Contacts

• Address TS - Operation Support 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748