About the Position: This position falls under the Defense Health Agency, Atlantic Network at the Army Health Center McDonald, serving as lead analyst and primary point of contact for decision support and business planning, resolving complex health care administration issues and managing organizational change process for clinical management under the Deputy Director, under the Chief of Clinical Operations Division. This is a Direct Hire Solicitation

Duties

Oversee approximately seven medical departments, supervising approximately 14 clinical administrative personnel. Perform comprehensive administrative support to clinical departments with emphasis on patient administration, referral management and clinical practice management. Work with department chiefs to prepare and guide planning for department strategic and business plans by monitoring and evaluating the effectiveness of both. Monitor and review department operations to enhance efficient utilization of resources and establish and implement administrative functions for supported clinical departments. Provide oversight for department operating budgets and business plans. Manage the clinic budget and develop requirements based on the Commander’s priority, to increase access, delivery and coordination of health care. Conduct trend analyses to provide early warning on financial problem areas, to compile, interpret and communicate financial information to various audiences. Working knowledge of current electronic health record, such as MHS Genesis, and training requirements for clinical personnel to participate in information system needs analysis for supported departments. Assist department staff in resolving issues and implementing solutions to various problems through automation and data processing. Monitor and evaluate condition of facilities in clinical departments to make recommendations for improvement, repairs, renovations, reconditioning or replacement of same. Keep abreast of current health care management practices and assist clinical departments in preparation for surveys and inspections. Directly supervise Medical Support Assistant staff, developing performance standards, recommend on-the-job training, career development, and professional enrichment.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position has mandatory seasonal Influenza vaccination requirements and is subject to annual seasonal Influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• This position requires the incumbent to have Tuberculosis testing.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes: 1). Providing administrative or clinical management support in a health care environment, such as analyzing daily operations through end of day reporting actions to close out encounters, limit past due arrivals, and identify appointment availability for providers within clinics. 2). Analyzing health care information to evaluate and/or recommend improvements for the effectiveness or efficiency of health care services and issues with positive outcomes. 3). Providing administrative or technical oversight as a lead, supervisor, or project manager which includes using systems, such as DoD Performance Management and Appraisal Program (DPMAP) and timekeeping systems such as Automated Time Attendance and Production System (ATAAPS) as timekeeper or certifying official. AND 4). Providing excellent customer service to internal and external stakeholders offering management advice on matters pertaining to resolution, options, or warm hand off to additional services and coordinating personnel matters in a medical treatment facility. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). OR Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address JT-DHA-DD83CQ DHA TIDEWATER MKT-MCDONALD AHC DO NOT MAIL Fort Eustis, VA 23604 US
• Name: Army Applicant Help Desk