You will serve as Field Operations Specialist for the Small Business Administration (SBA), Office of Disaster Recovery and Resilience (ODR&R), Field Operations Center East - FOCE, Atlanta, Georgia. This position is responsible for leading the disaster field activities and staff assigned to support the ODA loan program for homeowners, renters, businesses of all sizes, private and non-profit organizations. This is not a Remote Job/Position

Duties

As Field Operations Specialist at the GS-0301-12, some of your typical work assignments may include: Oversees and coordinates the activities of all SBA disaster staff assigned to the disaster. Assesses the staffing needs and adjusts the staffing at various locations, responds to personnel issues that arise, consults with Human Resources (HR), and assures that adequate supplies and equipment are provided to each location. Gathers information to support planning and decision making and disseminates this information to Field Operations management to facilitate in providing response and recovery assistance most effectively. Specifically communicates program, policy, and procedural information to Team Leads and Customer Service Representatives (CSR's) and assures timely implementation of changes, clarifications or corrections. Plans, develops, delivers, and evaluates a variety of training presentations for Disaster employees. Prepares after-action reports and makes recommendations for change based on analysis; attends meetings as assigned. IMPORTANT NOTES: This is a Permanent Position, which is a competitive service status position with a full-time work schedule. If required to travel to a disaster site, you may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities. A valid driver's license may be required. By applying for this position with SBA's Office of Disaster Assistance, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster. Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date. This position is not included in a bargaining unit.

Requirements

• U.S. citizenship is required.
• You must be able to obtain and maintain a Government travel credit card.
• Favorable background investigation and credit check are required.
• You may be required to complete a one-year probationary period.
• This is not a bargaining unit position.
• A valid driver's license may be required.

Qualifications

Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level. GS-12: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-11 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following: Implementing policies, guidelines, and/or procedures for a disaster or emergency program; and Leading or overseeing team operations in the field; and Planning and delivering employee training; and Assessing the needs of an operational program and adapting the appropriate mix of resources and skills required to meet those needs. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications website: Miscellaneous Administration and Program Series 0301 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

GS-12: There is no educational substitution at this grade level.

Qualification Standards: Miscellaneous Administration and Program Series 0301

Contacts

• Address Field Operations Center East - FOCE 101 Marietta Street NW, Suite 700 Atlanta, GA 30303 US
• Name: Alicia Pierre
• Phone: 404-331-3022
• Email: [email protected]