This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Cyber Workforce to recruit and appoint qualified candidates to positions in the competitive service. About the Position: This position is located at Fort Liberty, NC.

Duties

Produces a Web Information Management Plan. Prepares user manuals or instructions for assigned applications. Conducts feasibility studies, systems specification requirements, and other evaluations. Schedules and performs life cycle replacement of all computer equipment.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Secret Security Clearance required.
• May be required to travel TDY 25% of the time.
• One Year probationary period may be required.
• Fina

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes: 1.) Installation of hardware, deployment of Information Technology (IT) requirements. 2.) Tracking of all assigned information technology assets. 3.) Coordinate the day-to-day operations and acts as the Information Management Officer. 4.) Ensure the quality and integrity of tickets assigned to are properly managed within the Service Desk system. 5.) Uses the system to analyze and report performance, identify systemic problems and take or recommend corrective action. One year of specialized experience which includes: 1.) Installation of hardware, deployment of Information Technology (IT) requirements. 2.) Tracking of all assigned information technology assets. 3.) Coordinate the day-to-day operations and acts as the Information Management Officer. 4.) Ensure the quality and integrity of tickets assigned to are properly managed within the Service Desk system. 5.) Uses the system to analyze and report performance, identify systemic problems and take or recommend corrective action. 1) Attention to detail- thorough when performing work and conscientious about attending to detail; 2) Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; 3) Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues and responds appropriately; and 4) Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternative, and to make recommendations.

Contacts

• Address DN-W45VAA US ARMY SPECIAL OPERATIONS COMMAND DO NOT MAIL Fort Liberty, NC 28310 US
• Name: Army Applicant Help Desk