The Supervisory Program Specialist reports to the Mental Health & Behavioral Sciences Service (MH&BSS) at the Bay Pines VA Healthcare System. The MH&BSS is dedicated to providing healthcare in an environment that is patient-centric, integrated across the continuum of care, and promotes excellence in quality and patient safety.

Duties

Duties include, but are not limited to the following: Serve as the Quality Assurance Specialist. Develop programs, data capture & report procedures and provide expert and accurate guidance concerning the programs and elements involved. Actively participate in the development of procedures, policies and effective planning for the delivery of quality healthcare. Design studies, training programs and organizational strategies for identifying opportunities to improve customer service. Review and evaluate completed staff actions. Directly supervise assigned employees by setting priorities and establishing schedules. Evaluate performance, recommend promotions and awards. Approves requests for leave. Work Schedule: Monday - Friday, 8:00 AM - 4:30 PM Telework: Eligible/ AD HOC Position Description/PD#: Supervisory Program Specialist/PD10756O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not Authorized A one year supervisory probation period may be required for this position.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/19/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Provides expert and accurate guidance on requirements for data collection, document preparation, facility management, self-evaluation, and organizational preparedness; Actively participates in the development of procedures, policies and effective planning for the delivery of quality healthcare; Participates in the development of both long and short-range plans by coordinating needs and management of administrative aspects; Develops, enhances, and recommends organizational structure modifications; Designs studies, training programs and organizational strategies for identifying opportunities to improve customer service and process quality; Serves as a vital component in administration of service programs pertaining to the planning, organizing, and direction of all day-to-day administrative activities in the outpatient and residential programs; Reviews and evaluates completed staff actions; Assists in training staff on records management; Directly supervises assigned employees by setting priorities and establishing schedules; evaluates performance, recommends promotions and awards; approves requests for leave; identifies training needs; keeps employees informed; provides counsel; and recommends disciplinary action as required. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an appropriate combination of specialized experience and education beyond a master's degree/graduate level education beyond two years (36 semester hours). NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies for this position: Administration and ManagementClericalCustomer Service (Clerical/Technical) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Typically the work is mostly sedentary. The work requires walking, standing, bending and carrying light items such as books, papers and files. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address CW Bill Young Department of Veterans Affairs Medical Center 10000 Bay Pines Boulevard Bay Pines, FL 33744 US
• Name: Rosalba Gallucci
• Phone: 803-695-6704
• Email: [email protected]