The position is located in the Audiology Service at the Hershel "Woody" Williams VA Medical Center in Huntington, West Virginia. As the Audiology Program Support Assistant, the incumbent is responsible for a broad range of administrative and clerical duties associated with direct patient care clinics/sections in the Audiology Service. T

Duties

Major Duties: With minimal guidance, performs a variety of administrative and clerical tasks associated with maintaining and supporting the work performed within the Audiology Service. This includes a variety of clerical tasks including the completion of memos, reports, meeting minutes, database entry, filing, and transcription. Serves as primary Timekeeper, control point official, personnel clerk, safety & ethics representative, records liaison representative and ADPAC coordinator. Requests and tracks work orders through support services such as IT, Biomed, SPD, and Logistics. Manages stock of administrative supplies and reorders as needed. Establishes and maintains administrative files. Tracks suspense files in collaboration with COS office for Audiology Service. Makes appointments/meetings for Audiology Chief and Program Managers and assists with calendar management. Provides guidance and collaborates with the medical support assistant and ensures efficiency and quality in customer service in the Audiology front office. Coordinates with Health Administration Service staff and IT to ensure changes and updates are made to clinic profiles and correct data is reflected in reports to governing bodies. Prepares various weekly, monthly, quarterly, and annual reports (resource status, productivity, fiscal, etc.) for the Audiology Service and Medical Center, with minimal guidance. Responsible for monitoring all clinic activity entered into DHCP/CPRS to assure appropriate credit is entered for workload. Continuously monitors clinic backlogs in Audiology. Assists in the coordination of the student training programs. Coordinates the education and training needs of the Service staff including preparation and coordination of all CME/CEU requests. Maintains training records for all Audiology staff. Works with credentialing to ascertain required privileges and required OPPE/FPPE documentation is current for all clinicians. Monitors the performance improvement plans in Audiology. Assists the Chief and Program Managers in gathering information and preparing reports or requests associated with budget analysis, space planning, purchase and replacement of equipment/supplies, staffing, and continuing education and accreditation requirements. Assists the Chief and other clinical staff with clinic setup as needed and works closely with the Group Practice Manage to ensure all clinical staff are meeting the required bookability standards Perform other duties as assigned. Work Schedule: Monday - Friday, 7:30a - 4:00pm Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD250030

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/17/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Minimum Qualifications GS-07: One (1) full year of specialized experience equivalent to the GS6 grade level in the federal service. Experience that equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties the Program Support Assistant at the full performance level (GS-7), and that is typically in or related to the position to be filled. Specialized experience includes: experience where you were responsible for providing administrative support; collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; answering telephones, referring visitors, and providing information. There is no educational substitution at this grade level. You will be rated on the following Competencies for this position: Administration and ManagementAnalytical ReasoningTechnology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work requires regular and recurring physical exertion maintaining a seated position in conference areas for meetings or a computer workstation/desk for conducting administrative work. Entering data via keyboard and writing notes manually is also expected. Walking frequently into the treatment areas to relay messages and assist in patient triage is expected. Movements to aid in the general tidiness of the waiting area are expected. Standing, bending, kneeling, reaching, gripping, and walking are also expected. Mild to moderate lifting is required to store, organize, and replace administrative and clinical supplies. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Huntington VA Medical Center 1540 Spring Valley Drive Huntington, WV 25704 US
• Name: Mewael Teklehaimanot
• Phone: 4106057000
• Email: [email protected]