The Battle Creek VA Medical Center is recruiting for a Program Support Assistant for Extended Care Service (ECS). The Program Support Assistant will function as administrative and clerical support on Extended Care Service Community Living Center Units

Duties

**This not a virtual position, you must live within or be willing to relocate within a commutable distance of the duty location** The primary duties include: Acts as receptionist on unit receiving incoming calls and greeting patients, staff, family visitors, and others while providing excellent customer service to all internal and external customers. Provide general clerical administrative support and uses sound judgement in prioritizing tasks according to urgency and deadlines. Schedules, cancels, and re-schedules appointments of residents and monitors appointments in accordance with current guidelines. Organizes medical charts, maintains files and office records. Makes telephone contact to arrange conference times for guardian or family members to attend treatment team. Attends, records, and submits final meeting minutes. Resolves minor problems independently through the use of appropriate guidelines. Identifies omissions and discrepancies in paperwork, notifies staff and initiates corrective action by contacting appropriate staff. Reviews, selects and interprets medical information for accuracy and completeness of patient records, providing specific medical data for transfer, discharge requests, forms, and reports. Utilizes the proper system to enter electronic work orders for area maintenance. Uses Microsoft Office and other office software to execute creation, storing, and retrieval of electronic documents for communication, reporting and presenting information. The incumbent serves as a Program Support Assistant utilizing skills preparing correspondence, tracking action items, publishing policies and guidelines according to deadlines. Review incoming mail, delivers mail, and prepares correspondence. Responsible for tracking bed admissions/transfers/discharges on approved software programs. Maintaining employee comp folders in the absence of the service secretary by ensuring all up-to-date paperwork is filed and in the appropriate locations. Work Schedule: 7:30am to 4:00pm Compressed/Flexible :Not available Telework: Not available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Functional Statement #:91453A

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/12/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a position GS-5 you must have served 52 weeks at the GS-4. The grade may have been in any occupation, but must have been held in the Federal service. A current SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Grade Requirements: GS-5 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing general clerical administrative clerical administrative support and uses sound judgement in prioritizing tasks according to urgency; Act as receptionist on a medical unit, receiving incoming calls and greeting patients, staff, family, visitors and others; Schedule, cancel, and re-schedule appointments of residents and monitors appointments in accordance with current guidelines; Demonstrates excellent customer service to all internal and external customers. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school. OR, Combination: Applicants may also combine education and experience to qualify at this level. Proficiency requirement: In addition to meeting experience and/or education requirement applicants must show possession of 40 word per minute typing speed. You will be rated on the following Competencies for this position: Communication and Media Administration and Management Customer Service Database Management Systems Attention to Detail Flexibility Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Battle Creek VA Medical Center 5500 Armstrong Road Battle Creek, MI 49037 US
• Name: Jessica Cronin
• Phone: 269-924-1233
• Email: [email protected]