This position manages outreach activities, interactions with community partners, and education to active-duty service members, veterans, and their families as part of the Health Benefits Section of Health Administration Service (HAS) within the Battle Creek VA Medical Center (BCVAMC).

Duties

Major duties include but are not limited to: Monitors progress of outreach efforts by keeping updated information, maintaining accurate files and notes, collecting, responding to feedback, and reporting progress and results of outreach efforts. Aids in educational and operational needs, providing information regarding BCVAMC policies and operations regarding VA healthcare enrollment. Serves as expert benefit advisor to HAS leadership and supports the management information components of all health eligibility-related programs. Applies an extensive body of rules and regulations relative to Veterans Eligibility for VA healthcare benefits, assisting families with Veterans' death, burial, and explanation of benefits. Uses thorough knowledge of the components and technical operations of VISTA and eligibility software such as Hospital Inquiry (HINQ), Veterans Information System (VIS), Veteran Benefits Management System (VBMS), Enrollment System Redesign (ESR), Master Patient Index (MPI), Defense Personnel Records Information Retrieval System and Computerized Patient Record System (CPRS), in conjunction with a calculator to accurately compute mathematical equations for income assessments, etc. Works under considerable pressure and plans workload without halting or interrupting the operation as a whole by showing initiative in completing priority tasks. Provides administrative support and collaborates with personnel such as physicians, physician's assistants, nurses, advanced registered nurse practitioners, dietitians, social workers, and other administrative and professional staff throughout BCVAMC transitioning patients identified as ineligible for VA patient care. Handles a highly complex blend of computing technology and medical information while maintaining exemplary communication and leadership skills in a rapidly changing environment. Participates in outreach and training events within the community and VA system that aim to provide information on available services. Assists in distributing outreach materials, including applications, brochures, fact sheets, web content, and other targeted information highlighting medical center services and locations. Work Schedule: Mon-Fri, 8 a.m. - 4:30 p.m. Telework: Authorized Virtual: This is not a virtual position. Functional Statement #: PD93017O Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized PCS Appraised Value Offer (AVO): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/07/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position, you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized experience: You must have one year of specialized experience at the next lower grade level (GS-06) in the Federal service that has equipped you with the knowledge, skills, and abilities to successfully perform the duties of the position to be filled. Examples of specialized experience would typically include, but are not limited to knowledge of pertinent laws, federal regulations, polices guidelines, VHA directive and procedures that require extensive training. Knowledge and experience in the field of patient administration (both inpatient and outpatient), including medical records and related fields of medical administration, especially related to any Health Administration Service (HAS) Program. Knowledge of varied functions of computer spreadsheets, database computer applications, etc. to produce and maintain a wide variety of documents. Knowledge of statistical (mathematical) analytical principles and computer literacy of the degree that program systems are developed, and data entry and reports retrieval can be made. Ability to plan effectively, have sound fundamental knowledge or organizational theory and practice and have a high degree of skill in oral and written communications. Knowledge of the organizational and interdepartmental relationship of an active acute Medical Center. Possess an awareness and appreciation for the pressures and demands of this position and be able to deal effectively with responsibilities. Ability to maintain cooperative, effective relationships with a wide variety of individuals. Knowledge of VISTA with knowledge of the registration process, entering a means test and updating demographics. Knowledge of other computer systems necessary to manage, control, secure, coordinate and implement computer activities. Knowledge of standard and business English usage and proper formatting of formal correspondence in response to inquiries, reports, audits, etc. Incumbent(s) must have managerial skills with a high degree of aptitude in oral presentation, written communications as well as a sound mathematical base to perform assignments. Knowledge of laws and regulations in regard to combat Veterans and their special eligibility for VA healthcare benefits. Knowledge of Enrollment Priority Groups is required to have the ability to advise Veterans of the Services they are eligible to receive, and accurate processing of the Health Benefits Update form (10-10EZR) in the correct Vista Menu and the Enrollment System. Knowledge of the facilities different service programs offered and provide resources to the Veteran requesting the services. Knowledge of basic eligibility pertaining to other departments providing benefits based of off the eligibility determination by the HBA. Knowledge of the policy and process for the Special Focus: Expanded Access for Emergent Mental Health Services for Former Servicemembers (VHA Directive 1601A.02 section #11) which requires the HBA to assist in determining entitlement of Presumptive eligibility for Psychosis and Other Mental Illness, Tentative eligibility and VA's Humanitarian care authority for Ineligible Former Service members (38 U.S C. 1784). Ability to execute the "CODE ORANGE" procedure for Veterans who are in crisis following the guide to responding to suicidal ideation. You will be rated on the following Competencies for this position: Analytical ThinkingAttention to DetailCommunicationsComputer SkillsCustomer ServiceInterpersonal SkillsManages and Organizes InformationProblem SolvingVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: This is primarily a sedentary position, but the work requires some walking, bending, stooping and carrying of light objects such as manuals, documents, etc. Concentration and sustained performance under prolonged stress is required because of the time factors involved in completion of work assignments within deadlines. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There are no educational requirements or substitutions for this position at the grade level advertised.

Contacts

• Address Battle Creek VA Medical Center 5500 Armstrong Road Battle Creek, MI 49037 US
• Name: Yvonne Fessehaye
• Email: [email protected]