You will serve as a Mission Support Specialist of RLSO MIDWEST GREAT LAKES.

Duties

You will serve as the primary liaison for all incoming contacts to the Department. You will greet visitors, process requests for appointments, receive and relay messages, and maintain professional decorum, neatness and cleanliness of all common areas in office suite. You will answer incoming phone calls and inquiries from visitors, using utmost discretion in screening and referring calls/visitors to the appropriate staff member or attorney. You will respond to routine and highly technical requests for information such as status reports, suspense dates for matters requiring regulatory compliance, and similar information readily available in files and databases. You will independently control and manage all incoming correspondence using established office procedures and knowledge of the organization. You will conduct initial quality assurance review of case/client files to ensure all documents are complete and meet all legal requirements.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• You will be required to obtain and maintain a current valid United States driver’s license.

Qualifications

Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-05) or pay band in the federal service or equivalent experience in the private or public sector equipping you with knowledge of administrative office practices and procedures related to the following: legal procedures, correspondence, maintaining records, files, mail and/or reports, utilizing databases, and customer service. Examples of specialized experience may include the following: 1) Responding to routine and highly technical requests for information; 2) Utilizing various databases to store, maintain, and track case files; 3) Preparing documents, filings, and case correspondence; 4) Researching, evaluating, and coordinating information to identify all relevant facts in a particular file; 5) Managing case filings and status updates for client files. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series

Education

In lieu of specialized experience, you may qualify with the following education or combination of both education and experience:

Successful completion of bachelor's degree with superior academic achievement
OR
1 full year of graduate level education. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work.
OR
A combination of experience and education as described above that equates to one year of experience.

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Contacts

• Address RLSO MIDWEST GREAT LAKES 2601 A Paul Jones Great Lakes, IL 60088 US
• Name: Department of Navy EIC
• Email: [email protected]