Job opening: SUPERVISORY CUSTOMER RELATIONSHIP SPECIALIST
Salary: $90 669 - 117 866 per year
Published at: Nov 26 2024
Employment Type: Full-time
See below for important information regarding this job.
Duties
Serve as a supervisor of a customer Relationship Management (CRM) Cell or Support team within a Customer Operations Directorate.
Oversee initiatives with a positive impact on increasing the volume of business and growing the customer base and develops plans to roll out improvements and innovative logistics solutions.
Review and approve recommendations from subordinates regarding development and implementation of new or substantially revised marketing strategies and initiatives to enhance customer satisfaction, productivity and overall supply chain management.
Review and approves plans to roll out additional initiative/innovative logistics solutions in accordance with DLA strategic Customer Relationship Management (CRM) policy and guidance.
Represent DLA to the customers, coordinate with CRM representatives and with supervisors from other CRM Cells on order processing and customer service actions impacting their assigned customers, and resolving issues escalated by subordinate teams.
Requirements
- Must be a U.S. citizen
- Tour of Duty: 1st Shift, Flexible
- Security Requirements: Non-Critical Sensitive with Secret Access
- Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
- Fair Labor Standards Act (FLSA): Exempt
- Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
- Recruitment Incentives: Not Authorized
- Bargaining Unit Status: No
- Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info.
Qualifications
To qualify for a Supervisory Customer Relationship Specialist, your resume and supporting documentation must support:
A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
Ensuring the overall success of the customer's relationship with DLA.
Serving as primary contact points for specific customer activities to interact with DLA concerning the processing of orders, problem resolution, providing product information, resolving customer complaints, expediting emergency orders, maintaining customer data gathering and the application of statistical processes.
Supervising, coaching, guiding, and directing the work of subordinates to ensure the efficient/effective accomplishment of assigned functions.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
Substitution of education may not be used in lieu of specialized experience for this grade level.
Position requires DoD Acquisition [enter functional area], [enter level] certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources.
Contacts
- Address DLA Land and Maritime
3990 East Broad Street
Columbus, OH 43218
US
- Name: DLA Land and Maritime POC
- Phone: (614) 692-0313
- Email: [email protected]
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