This position is assigned to the Surgical and Perioperative Service Line Ophthalmology Clinic. The incumbent performs administrative duties that support the Vision Rehabilitation Manager and Vision Rehabilitation Service.

Duties

Duties for this position may include, but are not limited to: Prepare correspondence, memorandum, minutes, agendas, reports and other documents (e.g. NATS and Congressionals) to ensure accuracy in format, grammar, and spelling. Prepare travel and education requests to ensure they are tracked and ultimately approved. Collect, compile, organize and track statistical information to support program operations and achievement of program goals and objectives. Maintain the policy and procedure manual (SOPs) for the Service. Receive complaints and grievances from patients or from individuals on behalf of patients (family members, congressional aides, etc.) and escalates complaints, if necessary. Investigate complaints and initiate actions or changes necessary to rectify the situation, and prepare Report of Contact if necessary. Serve as liaison between various service lines and other facilities to acquire data on patients, arrange patient travel, and receive and manage inter-facility consults. Administer telephone needs assessments for patients, patient outcomes assessments, and patient/family satisfaction surveys to gather pertinent information for reports. Prepare reports on service line programs to provide information for facility management. Manage device inventory (e.g. low vision prosthetic devices) to ensure that devices are ordered and received in a timely manner. Utilize computer programs to enter new patients and update referral status when scheduled. Serve as the receptionist for the service line to ensure calls are received and office mail is distributed. Receive and organize computerized data to capture important information for service line reports. Collect quality assurance data for the service line to provide outcomes measurement. Perform basic analysis of incoming data to generate reports and assist in the reporting of statistical results. Provide amenities that are common for visually impaired veterans such as human guide techniques, assuring that they can read and appropriately respond to written documents by providing them in alternative format and orienting the veteran to the clinic environment. Performs other duties as assigned. Work Schedule: Monday-Friday, 8:00 a.m. - 4:30 p.m. Work schedule may change due to Agency need Compressed/Flexible: Not authorized Telework: Not available Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD50519 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized PCS Appraised Value Offer (AVO): Not authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/09/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: the collection, compilation, and/or tracking of data and statistical information in support of the organization's program operation; administering telephone needs assessments for patients; acting as liaison between various service lines; maintaining suspense files for document tracking; preparing correspondence, memoranda, minutes, agendas, reports, and other documents; entering work orders/change tickets for clinic operations and patient care; other duties as required.' You will be rated on the following Competencies for this position: ClericalCustomer ServiceInformation ManagementInterpersonal SkillsManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Sitting, walking, standing, bending, and carrying light items are involved in this position. Work is largely sedentary, but does include frequent in person visits to other areas of the Medical Center. Additionally, relationships and circumstances with patients and medical and administrative staff can be intense and place employee in a position of stress. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Atlanta VA Medical Center 1670 Clairmont Road Decatur, GA 30033 US
• Name: Abdul Turay
• Phone: 919-286-0411 X178628
• Email: Abdul.Turay@va.gov