This position for The Defense Information Systems Agency is at Chambersburg, Pennsylvania, Columbus, Ohio, Fort Huachuca, Arizona, Fort Meade, Maryland, Mechanicsburg, Pennsylvania, Pensacola, Florida, Pentagon, Arlington, Virginia, and Scott AFB, Illinois .

Duties

Provides customer relationship management and Information Technology customer support. Contact customer to provide status of DISA activity on their workload and inquire about any potential customer concerns. Acknowledge/engage customer inquiries. Communicate with customers (oral and written) in a clear, concise, and descriptive a manner. Communicates with customers on current funding shortfalls. Establish and maintain professional rapport with each assigned customer. Provides customer with financial guidance on existing systems and represents their financial interests in new implementations. Develops and compiles accurate data to be used for creating and maintaining projected cost data. Monitors execution to determine if projected cost data changes are required and identify the errors found during invoicing data analysis. Provide status updates on customer projects. Develop and compile accurate agreements in accordance with Agency guidance and coordinates with other divisions to ensure proper and timely distribution. Review agreements annually.

Requirements

• Must be a U.S. Citizen.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.

Qualifications

Time in Grade: For entry at the GS-12 level, status applicants must have served 52 weeks as a GS-11 or higher grade in the Federal Service. Specialized Experience: For the GS-12, you must have at least one year of specialized experience equivalent in level of difficulty and responsibility to the GS-11 grade level in the Federal service, or comparable in difficulty and responsibility to GS-11 if outside the Federal service. Specialized experience is defined as; experience developing service-level documents and agreements for mission partners; experience with information Technology (IT) service offerings and capabilities; and experience developing formal memorandums for issuance to mission partners' accounting offices. In addition to meeting the specialized experience requirements, qualified applicants must also possess the quality of experience as it relates to how closely or to what extent an applicant's background, recency of experience, education, and training are relevant to the duties and responsibilities of the announced position. Candidates must clearly demonstrate the possession of competencies necessary to successfully perform the work of the position at the appropriate level to be qualified for the position. Applicants must describe how their experience meets the competencies within the body of the resume. No separate statements addressing competencies are required. Competencies: Communication, Customer Service, Decision Support, Problem Solving, Program/Project Management, and Research Qualification and time-in-grade requirements must be met within 30 days after the closing date of this announcement.

Education

There is no substitution of education for specialized experience at the GS-12 grade level

Contacts

• Address DISA - CF/Office of the Chief Financial Officer 6910 Cooper Road Fort Meade, MD 20755-7088 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]