About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is with the 106th Signal Brigade USA Signal Network Enterprise Center (Detroit Arsenal) located at Warren, Michigan.

Duties

Serves as Chief, Networks Infrastructure Division, assigned to the Local Network Enterprise Center – Detroit Arsenal. Responsible for providing senior level customer support and AITP services to installation users. Ensures Information Technology functions and requirements are met and provided to all customers. Supervises evaluations of plans, programs, projects, networks, policies, and procedures to develop the basis for institutionalizing WAN/LAN networks and computer systems. Provides technical advice and guidance in the development of various short-, mid-, and long-range implementation and operational plans and objectives. Oversees implementation of new system hardware and software and develops operating procedures. Monitors the ongoing operation of a complex network environment with a large number of users in an installation or command and ensures corrective action to restore operational service. Plans work to be accomplished by subordinates, setting priorities, and scheduling completion. Responsible for the accountability and control of all network equipment.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Three year trial/probationary period may be required.
• The incumbent must obtain and maintain a Secret level Security Clearance. Position is designated as ADP Level II.
• TDY up to 15% may be required.
• This is a key position. Incumbent is required to provide uninterrupted performance to provide immediate and continuing support to operation.
• Employee is expected to make every attempt to report for duty on time and/or remain on duty to support operation identified in unit emergency plan, a crisis situation, inclement weather (severe weather conditions) and/or unit exercises.
• One year supervisory probationary period may be required.
• See Additional Information

Qualifications

This position is in the Supervision/Management Work Category at the Senior Work Level within the CES Occupational Structure. Who May Apply: US Citizens Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. In order to qualify, you must meet the requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience. To qualify based on your experience, your resume must describe one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated by defining protocols for establishing WAN/LAN networks and computer systems; providing technical guidance on operational plans and objectives; oversee configuration and installation of network equipment; and directing workload of subordinates. Specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include completing work independently that rarely requires editing or review by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. and (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address KB-W6SCAA USA SIG NTWK ENT CTR DETROIT DO NOT MAIL Warren, MI 48397 US
• Name: Army Applicant Help Desk