As a Program Specialist you will serves as the quality review and training coordinator for the division. Responsible for analyzing data associated with national program reviews, work in progress (WIP) reviews and statistical and technical accuracy (STAR) reviews. Also conducts local quality assurance (QA) and training.

Duties

Responsible for the propriety and technical sufficiency of Field Examination reports, final annual accountings, and correspondence to fiduciaries, and all other fiduciary related issues. Performs quality reviews of completed actions to monitor individual performance data for Fid Hub employees. Analyzes data that reflects quality levels to determine training needs of Fid Hub employees, from Field Examiners through clerical staff. Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices. Ensures all program requirements imposed by VA Central Office Fiduciary Service are met or implemented. Performs quality reviews and develops local operating procedures for the team to supplement regulations and directives as needed. Functions as an authoritative consultant on the technical aspects of fiduciary activities. Provides management advisory services, including making planned, systematic studies of immediate and long-range training needs. Uses surveys, focus groups and similar tools to obtain feedback from employees, managers and supervisors, on training effectiveness. Prepares the annual training plan and may prepare training outlines and lesson plans. Utilizes technology in carrying out training programs. Videotapes satellite training. Computer assisted programs and computer enhanced presentations are developed for use throughout the Hub. Develops methods for mentoring members of the team on the technical aspects of the job in a manner that addresses individual learning needs and effectively offers feedback to identify and correct deficient areas. Advises the Fiduciary Hub Manager/Supervisor on all aspects of technical training policies, planning, review and research as related to the Instructional System Design (ISD) methodology and VBA developed training packages. Performs other related duties as assigned.

Requirements

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selective Service registration is required for males born after 12/31/1959.
• A probationary period may be required for employees and supervisors.
• Selected applicants will be required to complete an online onboarding process.
• You will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
• Virtual: This is not a virtual position.
• Remote: This is not a remote position.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/21/2024. Specialized Experience for GS-11: To qualify for the Program Specialist, GS-0301-11 position, you must have at least one year (52 weeks) of specialized experience equivalent to at least the next lower grade level (GS-09) in the Federal service. Specialized experience is defined as: Knowledge of a complex field of laws, regulations and federal legislation pertaining to the full range of Veterans benefits, which should include the Fiduciary program. Examples of specialized experience would typically include: Experience that demonstrates competence in adjudicating and authorizing veterans' claims; Experience in the development, examination, investigation, adjudication, and authorization of claims for disability compensation, disability pension, death compensation, death pension benefits, life insurance benefits, etc.; Experience in explaining VA benefits and eligibility requirements to a variety of customers; Training/Mentoring in investigation, adjudication , and authorization of claims for benefits or compensation. Or Education: Ph.D. or equivalent graduate degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Note: You must submit a copy of your transcripts with your application. Or Applicants may substitute a combination of graduate education and specialized experience to qualify for the GS-11 position: A combination of less than the full year of specialized experience described above and less than the full amount of education described above, however, combined the experience and education equal 100% of the required qualification. Note: You must submit a copy of your transcripts with your application. Time-in-grade for GS-11 Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-11 position you must have served 52 weeks at the GS-09 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information. Specialized Experience for GS-12: To qualify for the Financial Administrative Specialist, GS-0301-12 position, you must have at least one year (52 weeks) of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal service. Specialized experience is defined as work that involves: Functioning in either a capacity performing training, analyst or information systems duties of a benefits claims process. The experience should be substantive and relevant and may have been gained in the federal, military, or private sector. Examples of specialized experience may include but are not limited to the following: Conducting focused evaluations and reviews to determine quality and accuracy; Providing advisory services to management via preparation and presentation of quality trend information; Developing training strategies and materials to address deficiencies and/or conducting training activities; Analyzing performance deficiencies and quality trends to identify knowledge/skill gaps; Providing quality-review services, feedback, and guidance to staff in order to correct unsatisfactory performance. Time-in-grade for GS-12 Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-12 position you must have served 52 weeks at the GS-11 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information. Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

There is no educational substitution for the GS-12 level.

Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for federal employment. You can verify your education here. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Indianapolis Regional Benefit Office 575 N Pennsylvania St Indianapolis, IN 46204 US
• Name: Kevin Providence
• Phone: (313) 596-7223
• Email: [email protected]