This position is located at Bureau of the Fiscal Service, Administrative Resource Center - Human Resources Systems Division. As a Human Resources Specialist (Information Systems), you will be responsible for providing expert technical support in the HR Systems line of business that provides customer support, analysis, and training services for a variety of HR systems, programs and functions.

Duties

As a Human Resources Specialist (Information Systems), you will: Make recommendations on how to take advantage of automated system capabilities. Assist in solving business issues and implementing organizational and procedural changes and provide advice and guidance to management officials on a variety of complex business problems as they relate to automated HR systems and reports. Troubleshoot HR System problems which involves direct testing and reviewing reports of sensitive employee HR data to ensure appropriate functioning and accuracy of data flow from one system to another such as the NFC payroll system. Determine the need to elevate system (e.g., HR Connect, ITM, webTA) issues to Treasury's HR Connect Program Office (HRCPO), ITM Program Office, Kronos, Fiscal Service ISS team, system security team/ISSO liaison, or other business partner. Collect all information needed to troubleshoot issues and monitor business partners' progress to resolve issues. Serve as a key liaison with external business partners. Lead and perform customer acceptance testing on behalf of all HRSD customers. Coordinate assignment of testers, communications with testers and the system owner, reporting of defects, and validation of defect fixes.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. Specialized Experience For the GS-13, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience is defined as ALL of the following: - Developing or conducting systems related training or presentations; AND - Experience leading and gathering requirements for system solutions or system testing including identifying, reporting, or resolving system issues or defects; AND - Conducting, analyzing, or coordinating systems related projects or process improvement/efficiency reviews. In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-13, you must have been at the GS-12 level for 52 weeks.

Education

Contacts

• Address Administrative Resource Center - Human Resources Systems Division 200 Third Street Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]