Serves as the IT Specialist (CUSTSPT) in a Defense Commissary Agency (DeCA) HQ location. The primary purpose of this position is to manage information resources, business relationships, provide premier Customer Service through the DeCA Global Support Center (GSC) to the DeCA workforce as well as Desktop Common Operating Environment Information Technology (IT) programs in support of DeCA's business mission and goals.

Duties

Provide a variety of services essential to the effective performance of installed systems.- Monitor the availability and functionality of networks and systems, and detects and reports issues.- Participate in testing and installing systems modifications and upgrades.- Provide information and assistance to customers on using installed systems.- Assist in implementing major system changes. Read the entire announcement before starting the application process.

Requirements

• Be a U.S. citizen or national. Applicants with a Permanent Resident Card are authorized to live and work in the U.S. but are not eligible for employment in positions requiring U.S. citizenship. If selected, proof of citizenship may be required.
• Meet minimum age requirement. See Additional Information.
• Males born after 12-31-1959 must be registered with or exempt from Selective Service.
• May be subject to successful verification of identity and employment eligibility through E-Verify. Learn more about E-Verify, including your rights and responsibilities, at https://www.e-verify.gov/.
• May be subject to a suitability or fitness determination, as required. New federal employees will be fingerprinted.
• Be able to obtain and maintain clearance eligibility based on the appropriate background investigation.
• May be subject to a probationary/trial period.
• Direct deposit of pay is required.
• Meet the physical requirements identified in the Qualifications section.
• May be subject to one year supervisory probationary period.

Qualifications

You must meet the Office of Personnel Management (OPM) qualifications for series 2210 and additional requirements by the announcement closing date. Experience: Your resume must clearly show that you have one year of specialized experience equivalent to at least GS-07. Experience can be under other Federal service pay systems, private sector, or military Examples of qualifying specialized experience include: Applying IT security principles, methods and procedures. Monitoring and verifying the integrity of system backups, and identifying and correcting security vulnerabilities in assigned systems. Installing server upgrades, and monitoring server and network performances. Applying information technology system designs and architecture principles and concepts.. Troubleshooting network issues and implementing configuration management plans for complex LANs and WANs. Managing Information Technology Service Management (ITSM) solutions. Performing computer diagnostics and analyzing network traffic patterns. Designing, developing, testing and implementing software for less complex programs. Performing lifecycle replacement on computer equipment. Managing Enterprise License Agreements (ELA), You will receive credit for all relevant qualifying experience (paid and unpaid), including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Additional Requirements that must be met by the closing date: Time-in-grade applies to the promotion of current and former federal employees who hold or have held a permanent GS position in either the competitive or excepted service in the previous 52 weeks, including current employees applying under VEOA. Your application package must contain proof you meet this requirement. See Required Documents for more information. For GS-09: You must have 52 weeks of Federal service at or equivalent to GS-07.. Time after competitive appointment. Current federal civilian employees must have completed at least 90 days of federal civilian service since being selected for a non temporary appointment from a competitive examination register of eligibles (an announcement opened to the public) or under a direct hire authority. As part of the online application process, you will respond to a series of questions designed to evaluate your level of experience in these competencies: CommunicationCustomer Support PrinciplesIT Principles, Methods, and PracticesMinimum Qualifications- GS 9 Overtime: Occasional Fair Labor Standards Act (FLSA): Exempt Bargaining Unit Status: Not Covered Those retired under CSRS or FERS considered: No. DoD criteria not met. Work environment: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions. Telework eligible: Yes, as determined by agency policy Remote work eligible: No

Education

Education may be substituted for experience with a Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a Master's degree or equivalent graduate degree

OR
a combination of education and experience by the closing date of this announcement.
Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management
OR

Degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Appropriate education may be substituted for or combined with experience. This education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://www.ope.ed.gov/accreditation/Search.aspx for more information. Transcripts must be provided to qualify. Failure to provide transcripts will result in you being rated ineligible for this position. We accept unofficial transcripts as long as they contain the applicant's name, the name of the school, the date and degree that was awarded, and the list of classes and credits earned.Transcripts must be received by this office no later than 11:59 PM EST on the closing date in order to be considered.


Transcripts. REQUIRED when using education to meet qualifications or when education is required.

Foreign education may be qualifying if a private organization specializing in interpreting foreign education programs has deemed the foreign education equivalent to that gained in an accredited U.S. education program or a U.S. accredited college or university has given full credit for the foreign courses.

Unofficial transcripts from U.S. Department of Education accredited colleges, universities, schools, or institutions listing your name, the name of the school, the date and degree awarded, and the list of classes and credits earned are acceptable for the application process. If selected, official transcripts are required before a firm job offer is made. A photocopy of your degree/diploma is not acceptable.

When relying on foreign education, submit transcripts and a copy of the equivalency evaluation results letter with a course-by-course listing. Documents must be in English or include an English translation. The hiring employer for this position does not evaluate degrees from foreign colleges or universities.

Contacts

• Address DECA HQ 1300 Eisenhower Street Fort Gregg-Adams, VA 23801 US
• Name: DeCA HQ Servicing team
• Phone: 614-692-2331
• Email: [email protected]