See below for important information regarding this job. Additional vacancies may be filled from this announcement.

Duties

Serves as primary network administrator for one or more Local Area Networks. Provides technical advice and training for application and equipment implementation. Diagnoses system failures to isolate the source of the problem. Serves as the senior IT Specialist for a DCMA hub site. Resolves end-user problems on a variety of IT systems, including telecommunications, computer hardware, and software applications.

Requirements

• Must be a U.S. citizen
• Security Requirements: Special Sensitive requiring incumbent to obtain a Top Secret, Sensitive Compartmented Information (SCI) security access.
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Drug Testing Required

Qualifications

To qualify for an IT Specialist (Network/Customer Support), your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the competencies to successfully perform the duties of the position and is directly in, or related to, this position. To qualify for the NH-03 level, specialized experience must be at the NH-02 or GS-11 grade level or equivalent under other pay systems in the Federal service, military or private sector. Creditable specialized experience includes: Providing user assistance in diagnosing a broad range of operating system, software, and network-related issues; Installing and updating network, software, and hardware components; and Advising management on security protocols to maintain system compliance and prevent unauthorized access. Additional Experience Requirements: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address DEFENSE CONTRACT MGT - SPECIAL PROGRAMS 3901 A Ave Bldg 10500 Fort Gregg-Adams, VA 23801 US
• Name: DHRSSTAFFING DCMA HQ
• Phone: 614-692-2048
• Email: [email protected]