The position is located in the Armed Forces Retirement Home in Gulfport, MS (AFRH-G), Resident Services, Admissions-G. The mission of the AFRH-G is to fulfill our nation's commitment to its veterans by providing a premier retirement community with exceptional residential care and extensive support services.

Duties

As a Admissions Clerk, you will: Principal office support for management of guest room reservations, confirmation, credit card payment collection and reconciliation, guest room furnishings, and management of roll-away bed rental delivery and retrieval in accordance with AFRH-G Standard Operating Procedures (SOP). Maintain and track calendars, reservations, payments, and spreadsheets. Assist with monthly New Resident Orientation, ensuring the venue is prepared and IT has provided proper Audio-Visual equipment for the presentation. Records resident attendance for reporting to the AFRH-G Performance Improvement Integrator. Prepare and provide documents to departing residents and notifies appropriate staff of the resident's departure. Assist the Resident Services Admission Officer by collecting quality assurance and customer satisfaction surveys related to Resident Sponsor performance, room readiness, and staff responsiveness, in addition to other pertinent quality measure. Continuously identifies common trends and patterns in customer complaints and makes recommendations to the Admissions Officer on their resolution.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. Specialized experience for the GS-07 is defined as one year of experience at the GS-06 level that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of this position. Specialized experience includes: Experience in applying analytical and evaluative techniques to identify, consider and resolve customer service issues of procedural or factual nature, and exercise independent judgement in problem solving; AND Experience in conducting research using automated databases, paper files, and other records assignments; AND Experience in using Microsoft Suite software or similar systems such as Word, Excel, PowerPoint, and Outlook; AND Experience in communicating orally and in writing, courteously, to public, staff, and residents. In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-07, you must have been at the GS-06 level for 52 weeks Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

Education

This job does not have an education qualification requirement.

Contacts

• Address Resident Services - Gulfport Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]