This position is located in Field Operations Directorate, Office of Field Operations, Central Regional Office. As an IMMIGRATION SERVICES ANALYST, you will perform research and conduct studies, plan and conduct a variety of management programs or activities, and facilitate and/or conduct training for USCIS staff and contractors on standardized procedures and processes related to their duties.

Duties

Serves as an analyst and advisor to the Assistant Regional Director of the Performance Management Program within the Regional Office. Assesses day-to-day operations in production and performance management and assists in issues resolution. Provides direction and assists with implementation of a variety of performance management initiatives, such as production and adjudication progress reports, or deployment of new reporting mechanisms. Extracts data from multiple USCIS operating systems and conducts in-depth analyses regarding the efficiency and effectiveness of Field Office adjudicative processes, productivity, and utilization of resources against established performance metrics. Develops presentable summary reports to assess office efficiency and operational status. Provides recommendations for innovations in data collection procedures and enhanced reporting mechanisms to more effectively measure District and Field Office performance. Provides recommendations and justifications to senior leadership regarding field office staffing levels, workload distribution and resource allocation to meet USCIS production and customer service goals.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 11/14/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 11/14/2024. GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Planning and conducting studies of major offices functions related to the adjudication of immigrant application. Collecting/Retrieving large amounts of data to document, and conduct in-depth analysis regarding the efficiency and effectiveness of field office processing of immigration benefits. Coordinating with Adjudication and Records personnel to resolve issues with information retained in agency systems relating to the processing of Immigration petitions/applications. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Performing a variety of analytical studies and projects related to adjudicative and process improvement, immigration benefits administration, performance and productivity improvement, and internal and quality controls. Overseeing management of information systems that focus on policies and programs related to agency goals. Conducting studies, analyzing findings and making recommendations on substantive USCIS operating systems and/or programs that required applying knowledge of qualitative and quantitative analytical techniques. Resolving broad and/or complex problems and issues associated with the planning, coordination, and implementation of agency programs and activities. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 11/14/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at these grade levels.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Common definitions for hiring terms found in this announcement.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]