You will serve as an IT SPECIALIST (CUSTSPT) in the NAVAL SYSTEMS MANAGEMENT ACTIVITY. This position is in the excepted service and does not confer competitive status.

Duties

You will serve as an advocate for the customer and principal advisor to the Senior Customer Relationship Manager and the Division Chief on all Information Technology (IT) matters aligned to the customer-base they support within the Enterprise. You will work with a technical team of Government employees and Contractors executing Enterprise IT and customer relationship management activities, ensuring key incidents and trends are identified and communicated appropriately. You will be responsible for a wide range of IT support functions for assigned customer requirements, maintaining a detailed knowledge of customer needs related to various tailored IT products and services. You will serve as a two-way communication channel providing customers timely updates on changes in IT planning and support, while relaying customer feedback and requirements through the chain of command. You will perform project management activities through all phases of the project lifecycle (initiation, planning, executing, monitoring, controlling and closing). You will perform other duties as assigned.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You must acknowledge in writing that you are accepting an appointment in the excepted service which does not confer competitive status, prior to appointment
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• PPP applicants must currently hold the required security clearance.
• This is a Cyberspace Workforce position, work role code 411, proficiency level Advanced the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.
• Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the test. You will be subject to random testing.

Qualifications

Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-13) or pay band in the federal service or equivalent experience in the private or public sector. Specialized experience includes duties related to the following: Coordinating with the Senior Customer Relations Manager, maintaining surveillance of short, midterm and long-range plans pursuant to Enterprise IT objectives; Vetting customer IT requirements, to determine the best fit for the customer as well as the Enterprise; Facilitating IT project execution from start-to-finish ensuring correlation with customers, stakeholders, and organizational goals. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

• Address NAVAL SYSTEMS MANAGEMENT ACTIVITY Department of the Navy Washington, DC 20373 US
• Name: Department of Navy EIC
• Email: [email protected]