The Exploration Systems Development Mission Directorate (ESDMD) is seeking skilled individuals to serve as Program Specialists in the Directorate Support Branch of ESDMD's Business Office (EBO). You will be responsible for managing the full range of day-to-day administrative, programmatic, and project support activities.

Duties

Duties described below are at the highest grade advertised. Duties assigned at lower grade levels will be of more limited scope, performed with less independence and limited complexity; duties will be commensurate with the grade of selected employee. Serve as liaison to the Agency and Center level offices representing and supporting information technology (IT) related matters by utilizing Agency business applications for IT provisioning, account management and procurement. Represent ESDMD in multiple venues related to NASA HQ and Agency Governance efforts such as the Agency IT Communications Group, Postmasters working group and HQ IT Customer Board. Procure assets , supplies, training materials, and/or equipment to support ESDMD staff to accomplish their job while working in remote and on-Center environments. Review and approve requests to purchase assets, supplies, training materials, and/or equipment, and monitor expenditures for NASA-provided support. Work with ESDMD employees and internal stakeholders to assess needs, provide information or assistance, assist with resolving problems, or satisfy their expectations; know about NASA policies, mission support services, and NASA-approved products. Identify problems and use sound judgment to generate and evaluate alternatives to make recommendations. Assure solutions are strategic and tactical and align with ESDMD policies, NASA priorities and national guidance. Analyze invoices for accuracy and use business acumen to determine the best product and value for service requests. Manage process changes and program support changes to identify and develop mitigations for potential employee impacts driven by activities such as implementation new capabilities, new or modified services, and software updates. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• Position subject to pre-employment background investigation.
• You must meet qualifications requirements by the closing date of this announcement.
• This position may require a one-year probationary period.
• The location will be determined upon selection but must be at one of the locations indicated within the announcement.
• Position subject to pre-employment background investigation or higher-level clearance. Investigation/Clearance may differ and be required based on the duty location/NASA Center requirements.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-11, you must have: a) One year of directly related specialized experience equivalent to the GS-09 level: Working with data analysis, and data collection to assist with reporting; Gathering data for reports to be used for organizational or process improvement; and Documenting processes and tracking requests for an organization or team. OR b) Completed all requirements for a doctoral degree (i.e., Ph.D. or equivalent) in an appropriate field OR c) Completed 3 full academic years of progressively higher-level graduate education leading to a Ph.D. degree or equivalent doctoral degree in an appropriate field OR d) LL.M., if related OR e) Have an equivalent combination of experience and graduate study as discussed in a), b), c) and d) above To qualify for GS-12, you must have one year of directly related specialized experience equivalent to the GS-11 level: Providing guidance in interpreting applicable regulations, policies, guidance, and office procedures; Preparing reports on organizational policy, customer needs or analyzing budgetary requirements; Supporting senior leadership or management with data collection and data analysis to meet organizational initiatives; and Creating reports, presentations, and/or spreadsheets to identify process improvements. To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level: Recommending, developing, and executing administrative processes, guidelines, standards, or initiatives to improve operations; Collaborating cross-organizationally to establish and meet organizational initiatives and program goals; Identifying or supporting Information Technology solutions in the delivery of customer requirements such as: Release Management, Change Management, or Project Management of IT actions, software updates, or IT service changes; and Developing or implementing processes, guidance, or policy to improve customer support. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Education

This job does not have an education qualification requirement.

Contacts

• Address NASA Headquarters 300 E St SW Washington, DC 20546 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]