PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. This position is located in the Executive Director, Administrative Resource Center, Human Resources Operations Division, Branch as assigned. The incumbent is responsible for the delivery of a variety of benefit programs and services provided to a large number of customers with varying benefits and entitlements in a shared servicing environment.

Duties

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position. Provide counseling associated with Title 5 benefits, e.g., the Federal Employees Health Benefits (FEHB) Program, Federal Employees' Group Life Insurance (FEGLI) Program, and the Thrift Savings Plan (TSP). Provide general information to employees on the Federal Flexible Spending Accounts program (FSAFEDS), the Federal Employees Dental and Vision Insurance Program (FEDVIP), and the Federal Long Term Care Insurance Program (FLTCIP), referring them to program administrators as appropriate. Provide retirement estimates and counseling to employees planning for any type of Title 5 retirement, prepare paperwork for employees who choose to retire, and ensure retirement paperwork is properly and timely submitted to the Office of Personnel Management (OPM) through the servicing payroll provider. Research and resolve complex problems that arise during the processing of benefit enrollment requests. Troubleshoot problems associated with insurance coverages, retirement eligibility, and other benefits-related issues.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. Specialized experience:For the GS-07, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes independently processing personnel actions consistent with Title 5 regulations and agency policies and applying Human Resources rules, policies, and procedures to provide information and ensure compliance. Examples of such experience could include any of the following: - Processing personnel actions which can include promotions, reassignments, or benefits related elections; OR - Generating and reconciling a variety of Human Resources reports OR You may substitute education for experience as follows: 1 full year of graduate level education OR superior academic achievement (a GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, OR rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies). OR You may qualify by a combination of experience and education. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. Specialized experience:For the GS-05, you must have three years of general experience, one year of which was equivalent to at least the GS-04 level in the Federal service. General experience for this position could include: - Gathering pertinent data and recognizing solutions; AND - Planning and organizing work; AND - Communicating effectively in-person and in writing. OR You may substitute education for general experience as follows: Completed 4 full years of education above high school leading to a bachelor's degree. OR You may qualify by a combination of experience and education. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: - For the GS-07, you must have been at the GS-05 level for 52 weeks. - For the GS-05, you may be advanced to the GS-05 position if you have held a position no lower than GS-03 in the preceding year under your latest non-temporary competitive appointment OR have held a position at GS-05 or higher under a non-temporary appointment at any time in the past.

Education

Contacts

• Address Administrative Resource Center - Human Resources Operations Division 200 Third Street Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]